Competitive salary £28-35k dependent on experience + car + fuel
Ilkley – office/site based – driving licence essential
Our client, Ilkley Windows is a well-established manufacturer of windows, doors and conservatories, supplying to the trade for almost 20 years. Their client base includes builders, trade installers, and showrooms across the UK.
The successful applicant will be fully responsible for the overseeing and management of orders from placement through to final installation and after sales service. The role requires high levels of customer service and managerial skills, to ensure all customer issues are satisfactorily resolved and the fittings of doors and windows are carried out to the required standard in a timely and efficient way.
Key Responsibilities Include
·Management of the process delivery & installation
·Carrying out various types of installations to a high standard.
·Allocating work to fit teams
·Managing construction / H&S queries and issues
·Managing customer payments and balances
·Scheduling service work
·Dealing with customer queries and complaints
·Managing branch deliveries and stock control
·Ensuring H&S compliance
·To ensure first-hand knowledge of each installation project
·Thorough knowledge of the industry, including installation projects management
·Technical installation knowledge and understanding of relevant building works controls and procedures
·Exceptional time management
·Strong cost and budget management experience
·Attention to detail with right first time ethos
·Effective results driven approach to performance management
Previous experience in a supervisory/managerial role is highly advantageous as are excellent customer service and interpersonal skills.
The role would suit someone with an understanding or experience of the double glazing or trade industry.
You should have experience of MRP computer systems, BOMs, be computer literate, especially in MS Office, and have good communication and interpersonal skills.
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