First Line IT Support (Customer Service)
IT Support /Customer Services
Brook Street is currently working on behalf of our Global Technology Client to recruit a First Line IT Support This is a contract role until June 2018 based in Reading
The IT Service Centre Support Specialists are the face of the global IT service organisation and play a pivotal role in the delivery of IT services. Highly visible in the centrally located Service Centre at our headquarters in Reading, the customer-facing Support Specialists provide advice, support and guidance, along with delivering a basic IT education training to staff across the company. This role is broad in its engagement with regards technology and audience and is ideal for someone looking to build a career in IT.
Specific duties include:
Provide a friendly, accessible engagement model to clients during business hours.
Provide advice and guidance to service centre visitors.
Issue consumable items that best meet a user need from our own hardware range.
Send every visitor away feeling helped.
Hardware Cascade Management
Coordinate the collection and recording of details of hardware returned for refurbishment.
Notify clients and provide a collection process for hardware.
Support and maintain a client loan pool of both new Windows collection devices and refurbished systems
Maintain UKs asset register by recoding all machine transactions.
Procurement and Management of Consumable Stocks
Monitor and maintain adequate stock levels of Service Centre consumables.
Record and manage all devices collected.
Monitoring of Service Requests
Monitor and responded to support request through both email and central ticketing.
Assign work when need to other support team via the central ticketing system.
Advise the Account Managers of service situations likely to become critical.
Competencies & Skills:
Retail people skills
Strong organisational skills
Attention to detail
Microsoft software knowledge - Office, Windows
Knowledge of service & IT industry
Customer Service Experience (Pref. Technical)
Experience using Computer Software, Hardware.
Salary: up to £23,000 per annum plus benefits
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