Applications Administrator

The Company:

This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.

Main Purpose of the Role:
Reviewing new customer's applications received and ensuring all the details are 100% correct prior to funding.

Main Duties and Responsibilities:

- Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
- Listening to customer requirements to ensure the best outcome is achieved
- To work as part of a team to accomplish department related results
- Achieving daily and monthly individual targets
- To be responsible for the manual processing of first time customer applications. The process includes confirming the customer's personal details and carrying out affordability assessments ensuring all the information provided is correct.
- Follow the company's responsible lending policy and ensure a responsible lending decision is made
- Respond to both email and telephone communication from customers

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification /Skills/Education and Attributes:

- GCSE grade C or above in English and Maths
- Familiar with the financial services marketplace or regulated environment- desirable
- Confident telephone manner - Experience in telephone work is desirable
- Strong written and verbal communication
- Excellent communication at all levels
- A personable approach
- Good listening skills
- Accurate attention to detail
- Ability to manage own work load and meet strict deadlines
- Work as an effective team member - be co-operative, support others
- Excellent customer service - ability to provide solutions
- Strong interpersonal skills, good negotiation skills
- A knowledge of computers and office software
- Excellent administrative skills

If you would like to apply for this position, please click the "Apply" button below.