Reactivations Administrator

Loughton, Essex, England
£16000 per annum
07 Sep 2017
05 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
The Company:

This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.

Main Purpose of the Role:

Reviewing returning customers' loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.

Main Duties and Responsibilities:
- Offer a friendly, helpful and professional first point of contact for all our returning customers.
- Determine a customer's eligibility for a further loan with them, using credit checks and reviewing the customer's loan history, while following the company's Responsible Lending Procedure.
- Work through applications daily ensuring all application checks have been carried out accurately and a responsible lending decision is made.
- Following all department guidelines in regards to working, funding and declining loan applications.
- Update all customer notes correctly, using professional and factual information only.
- Answering all incoming calls - being aware of the company and department's Quality Assurance programme and ensure all communications with customers adhere to the high level that is outlined here.
- Work to achieve what's expected of you, on a daily and monthly basis, at your set level as an individual (funded loans, conversion, default, customer feedback and quality of calls).
- Work as part of a team to ensure the customer receives the best customer service levels possible at every point of communication.

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification /Skills/Education and Attributes:

- Strong written and verbal communication.
- Accurate attention to detail.
- Ability to manage own work load and meet strict deadlines.
- Work as an effective team member - be co-operative, support others.
- Excellent communication at all levels
- Excellent customer service - ability to provide solutions.
- Strong verbal and written communication skills. Strong interpersonal skills, good negotiation skills.
- GCSE grade C or above in English and Maths
- Excellent administrative skills
- A knowledge of computers and office software
- Good listening skills
- A personable approach

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