Scheduling Assistants

We have an great opportunity for two temporary Scheduling Assistants to join our Connections team based in Temple Point, Leeds (LS15). This is on a fixed term basis for circa 12 months.

• To support the Head of Connections in the execution of all connections work
• To be responsible for the scheduling of all connections work (standard and non-standard for Domestic and I&C customers)
• To schedule all connections work with DLO workforce, sub-contractors, repex contractors and DLO repair resources in order to minimise lead times for customers and maximise utilisation

You will be responsible for:-

• Assisting in the management all direct labour and sub-contractor resources
• Act as a champion for customer service / satisfaction
• Ensuring connection dates agreed with customers are achieved
• Responsible for the connections schedule of work to ensure it is fully utilised and minimises lead times for the customer
• Communicate with the programme management office in order to accelerate connection dates and optimise resources
• Ensure no backlog of workload
• Ensure swift execution of scheduling with customers within designated timelines
• Ensure all works carried out comply with conditions outlined by the Local Highways Authorities
• Ensure all connection dates given to customers are able to stand audit
• Continual development of customer techniques and role within department

Candidate Knowledge, Skills, Qualifications & Experience

• Ideally GCSE's in Maths & English or equivalent
• Good interpersonal skills
• Have a good work ethic and willing to take on new responsibilities
• Able to adapt to change
• Be skilled in intranet and communication techniques
• Understanding of customer and commercial pressures
• Customer facing experience is preferred but not essential
• Prior experience of scheduling and resource management across short lead time activities, preferable but not essential

In return we offer the following reward & benefits package:-

• Fixed Term
• Circa £19,500 per annum
• Bonus, up to 5% bonus - dependent upon personal and corporate objectives being met, and fulfilment of the contract term.
• 40 hrs per week
• 25 days holiday per year, plus 8 days bank holiday
• SSP for first 5 working days then occupational sick pay
• Competitive Stakeholder pension scheme
• Flexible benefits including access to salary sacrifice options such as cycle to work, childcare vouchers, gym membership and many more
• Plus other family friendly policies...