Payroll Process & QA Manager
- Recruiter
- NGA HR
- Location
- Hemel Hempstead
- Salary
- Competitive
- Posted
- 05 Sep 2017
- Closes
- 03 Oct 2017
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Overall Role Purpose
Key Purpose: To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to.
Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
There may be additional activities to perform from time to time in order to maximise the contribution to the company&rsquos goals and objectives.
As this post has a focus on offshored payroll processing the post holder must be prepared to travel to and spend time in NGA&rsquos offshore offices.
Manage Payroll Process
To manage payrolls end to end payroll process, both onshore and offshore.
To work with onshore and offshore teams to ensure compliance of all checks, controls and processes
To QA payrolls prior to dispatch to clients
To QA offshore processes to ensure fit for purpose, effective and efficient
Ensures payroll delivered to SLA schedules
Allocates staff resources to complete Payroll Services to Customers.
Ensures all payroll procedures are documented and regularly updated.
Ensures all appropriate quality processes and procedures are adhered to.
Ensures all payroll reconciliation's are processed and agreed
Identifies and implements improvements to the processes and procedures of the business
Manages all resources to achieve the business objectives
Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible.
Ensure Security of data is paramount and legislatively compliant
Provide Technical Support
Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements
Fully utilize payroll system functionality to automate and bring efficiencies to the service
Recommends and agrees ways in which systems and procedures can be improved to enhance business.
Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise
Customer Liaison
Manages projects with specific customers in order to establish their needs
Documents and interprets data in order to develop documentation for use by the customer to standards
Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing
Provides information as requested by customers in terms of their contracts
Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution
Allocates resources to meet customer priorities
Ensures that the level of service required by the customer is provided.
Organises and attends Service Review meetings where no SDM allocated
Identifies disruptions to customer service and implements corrective action
Reviews team performance on a regular basis and identifies opportunities for continuous improvement
Lead and motivate team to ensure KPI&rsquos are exceeded
Ensure attrition of trained effective employee&rsquos is kept to a minimum.
Use effective performance management tools to address any individual under performance issues.
Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams
Managing the Individual
Sets objectives based on the Business and Team objectives
Undertakes regular performance reviews with all team members
Conducts regular coaching and individual development activities and ensures succession planning is in place
Skills and Experience
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.
We offer:
A large modern open plan working environment
Excellent transport links to wider community
Free on-site parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Structured training and on-going personal development
You have:
Essential
&bull Experience of managing complex and high volume teams
&bull Previous knowledge of team objective setting
&bull Experience of Performance Management
&bull Business and financial awareness
&bull Effective people management
&bull Customer Care Experience
&bull Presentation skills
&bull Risk Management
&bull Quality and Audit experience
Desirable
&bull HR/Payroll and SSC Experience
&bull A working knowledge of Prince 2 Project Management methodology
&bull CIPD / IPP qualifications
&bull Previous experience in an outsourced or commercial service delivery environment
Essential
&bull PC Literacy &ndash Word, Excel
&bull Outlook
Desirable
&bull Microsoft Project
&bull Excellent communication skills both written and orally
&bull Can build relationships
&bull Can make decision without guidance
&bull A drive to learn and develop
&bull Influencing / Negotiation skills
Key Competencies
Be Accountable
Solve Problems
Take Ownership
Be Client Centric
Be Effective
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.
NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
Over 1,000 ERP-based HR implementations globally
3,000 Large Enterprise customers
10,000 Small and Medium customers
Over 20% of FORTUNE Global 500® companies serviced
40% of UK working population are paid by NGA Human Resources&rsquo solutions totalling 54 million payslips produced per annum servicing 19 million UK workers
Our Values
One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.
Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.
Speed: Our energy and focus means that we always deliver quality, quickly and efficiently
Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
Key Purpose: To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to.
Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
There may be additional activities to perform from time to time in order to maximise the contribution to the company&rsquos goals and objectives.
As this post has a focus on offshored payroll processing the post holder must be prepared to travel to and spend time in NGA&rsquos offshore offices.
Manage Payroll Process
To manage payrolls end to end payroll process, both onshore and offshore.
To work with onshore and offshore teams to ensure compliance of all checks, controls and processes
To QA payrolls prior to dispatch to clients
To QA offshore processes to ensure fit for purpose, effective and efficient
Ensures payroll delivered to SLA schedules
Allocates staff resources to complete Payroll Services to Customers.
Ensures all payroll procedures are documented and regularly updated.
Ensures all appropriate quality processes and procedures are adhered to.
Ensures all payroll reconciliation's are processed and agreed
Identifies and implements improvements to the processes and procedures of the business
Manages all resources to achieve the business objectives
Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract
Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible.
Ensure Security of data is paramount and legislatively compliant
Provide Technical Support
Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements
Fully utilize payroll system functionality to automate and bring efficiencies to the service
Recommends and agrees ways in which systems and procedures can be improved to enhance business.
Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise
Customer Liaison
Manages projects with specific customers in order to establish their needs
Documents and interprets data in order to develop documentation for use by the customer to standards
Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing
Provides information as requested by customers in terms of their contracts
Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution
Allocates resources to meet customer priorities
Ensures that the level of service required by the customer is provided.
Organises and attends Service Review meetings where no SDM allocated
Identifies disruptions to customer service and implements corrective action
Reviews team performance on a regular basis and identifies opportunities for continuous improvement
Lead and motivate team to ensure KPI&rsquos are exceeded
Ensure attrition of trained effective employee&rsquos is kept to a minimum.
Use effective performance management tools to address any individual under performance issues.
Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams
Managing the Individual
Sets objectives based on the Business and Team objectives
Undertakes regular performance reviews with all team members
Conducts regular coaching and individual development activities and ensures succession planning is in place
Skills and Experience
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.
We offer:
A large modern open plan working environment
Excellent transport links to wider community
Free on-site parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Structured training and on-going personal development
You have:
Essential
&bull Experience of managing complex and high volume teams
&bull Previous knowledge of team objective setting
&bull Experience of Performance Management
&bull Business and financial awareness
&bull Effective people management
&bull Customer Care Experience
&bull Presentation skills
&bull Risk Management
&bull Quality and Audit experience
Desirable
&bull HR/Payroll and SSC Experience
&bull A working knowledge of Prince 2 Project Management methodology
&bull CIPD / IPP qualifications
&bull Previous experience in an outsourced or commercial service delivery environment
Essential
&bull PC Literacy &ndash Word, Excel
&bull Outlook
Desirable
&bull Microsoft Project
&bull Excellent communication skills both written and orally
&bull Can build relationships
&bull Can make decision without guidance
&bull A drive to learn and develop
&bull Influencing / Negotiation skills
Key Competencies
Be Accountable
Solve Problems
Take Ownership
Be Client Centric
Be Effective
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.
NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
Over 1,000 ERP-based HR implementations globally
3,000 Large Enterprise customers
10,000 Small and Medium customers
Over 20% of FORTUNE Global 500® companies serviced
40% of UK working population are paid by NGA Human Resources&rsquo solutions totalling 54 million payslips produced per annum servicing 19 million UK workers
Our Values
One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.
Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.
Speed: Our energy and focus means that we always deliver quality, quickly and efficiently
Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.
Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.