Payroll team leader
- Recruiter
- NGA HR
- Location
- Hemel Hempstead
- Salary
- Competitive
- Posted
- 05 Sep 2017
- Closes
- 03 Oct 2017
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.
 
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you&rsquore looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.
 
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.
 
Delivery Key responsibility:
 
HR Support:
·         Works as the first point of contact in the delivery centres for Client HR Representative in a
·         Managed Services delivery model:
·         Handles and tracks incoming calls, e-mails, faxes
·         Manages the escalation process
·         Handles / Creates tickets in HR Workspace
·         Categorizes and prioritizes queries, requests and issues
·         Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
·         Responds to information or enquiry requests requiring a significant level of expertise:
·         Responds to complex HR and labour legislation questions
·         Analyses and solves client&rsquos questions, problems and / or requests efficiently and effectively
·         Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)
 
Processing and Controls:
·         Personnel Administration Data Processing & Controls
·         Personnel Administration data validation
·         Master Data Consistency Check
·         Official Reporting on Personnel Administration Data
·         Garnishments data entry and administration
·         Time Data Processing and Controls
·         Time Data Validation
·         Time Data Consistency Checks
·         Runs Time Data Evaluation and corrects/reports errors
·         Payroll Processing and Controls
·         Pre-Payroll Processes
·         Monitors payroll process
·         Confirms Master data, time & payroll data completeness
·         Escalates legal changes to AMO, tests and ensures implementation in the productive Environment
·         Confirms Configuration completeness
·         On-Cycle Payroll Processes
·         Runs Payroll and control results
·         Processes Bank Files
·         Post-Payroll Processes
·         Payslips
·         Posting to accounting
·         Social security reporting
·         Tax reporting
·         Delivery of information to 3rd parties
·         Payroll Activities out of Payroll Process
·         Underpayment management
·         Overpayment management
·         End of Year Activities
·         Ensures SAP Payroll Calendar implementation
·         Generation / Transfer time quotas
·         Reconciliations and legislative reporting
·         Inbound & Outbound Interfaces Administration
·         Monitors interfaces
·         Identifies & communicates systems errors
·         Escalates configuration errors to AMO
·         Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending
·         on the data entry ownership/scope)
 
Technical support:
·         Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
·         Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
·         Approves transports requests to the production system only for corrective maintenance
 
Skills and Experience
 
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.
 
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.
 
We offer:
·         A large modern open plan working environment
·         Excellent transport links to wider community
·         Free on-site parking
·         Flexible benefits package which allows tailored  benefits dependent upon circumstances
·         Structured training and on-going personal development
 
You have:
·         In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
·         Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
·         Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
 
It would be if you also have:
·         HR expertise (Personnel Administration, payroll, &hellip)
·         Good analytical skills &ndash to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
·         Gathering information and problem solving &ndash look at existing issues and interact with others to find adequate solutions
·         Good communicator and customer oriented - to be able to identify and understand the customer's needs.
·         Results oriented &ndash to be able to achieve targets aligned with business goals
·         Well organized and planned, schedules time effectively and uses efficient work methods and tools
·         Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
·         Teamwork &ndash to be able to work with colleagues to achieve targets and objectives
·         Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
·         Maintains effective performance under pressure
 
Key Competencies
·         Be Accountable
·         Solve Problems
·         Take Ownership
·         Be Client Centric
·         Be Effective
 
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.
 
NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
 
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
 
·         Over 1,000 ERP-based HR implementations globally
..... click apply for full job details
 
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you&rsquore looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.
 
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.
 
Delivery Key responsibility:
 
HR Support:
·         Works as the first point of contact in the delivery centres for Client HR Representative in a
·         Managed Services delivery model:
·         Handles and tracks incoming calls, e-mails, faxes
·         Manages the escalation process
·         Handles / Creates tickets in HR Workspace
·         Categorizes and prioritizes queries, requests and issues
·         Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
·         Responds to information or enquiry requests requiring a significant level of expertise:
·         Responds to complex HR and labour legislation questions
·         Analyses and solves client&rsquos questions, problems and / or requests efficiently and effectively
·         Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)
 
Processing and Controls:
·         Personnel Administration Data Processing & Controls
·         Personnel Administration data validation
·         Master Data Consistency Check
·         Official Reporting on Personnel Administration Data
·         Garnishments data entry and administration
·         Time Data Processing and Controls
·         Time Data Validation
·         Time Data Consistency Checks
·         Runs Time Data Evaluation and corrects/reports errors
·         Payroll Processing and Controls
·         Pre-Payroll Processes
·         Monitors payroll process
·         Confirms Master data, time & payroll data completeness
·         Escalates legal changes to AMO, tests and ensures implementation in the productive Environment
·         Confirms Configuration completeness
·         On-Cycle Payroll Processes
·         Runs Payroll and control results
·         Processes Bank Files
·         Post-Payroll Processes
·         Payslips
·         Posting to accounting
·         Social security reporting
·         Tax reporting
·         Delivery of information to 3rd parties
·         Payroll Activities out of Payroll Process
·         Underpayment management
·         Overpayment management
·         End of Year Activities
·         Ensures SAP Payroll Calendar implementation
·         Generation / Transfer time quotas
·         Reconciliations and legislative reporting
·         Inbound & Outbound Interfaces Administration
·         Monitors interfaces
·         Identifies & communicates systems errors
·         Escalates configuration errors to AMO
·         Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending
·         on the data entry ownership/scope)
 
Technical support:
·         Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
·         Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
·         Approves transports requests to the production system only for corrective maintenance
 
Skills and Experience
 
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.
 
At NGA, we&rsquore dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.
 
We offer:
·         A large modern open plan working environment
·         Excellent transport links to wider community
·         Free on-site parking
·         Flexible benefits package which allows tailored  benefits dependent upon circumstances
·         Structured training and on-going personal development
 
You have:
·         In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
·         Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
·         Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)
 
It would be if you also have:
·         HR expertise (Personnel Administration, payroll, &hellip)
·         Good analytical skills &ndash to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
·         Gathering information and problem solving &ndash look at existing issues and interact with others to find adequate solutions
·         Good communicator and customer oriented - to be able to identify and understand the customer's needs.
·         Results oriented &ndash to be able to achieve targets aligned with business goals
·         Well organized and planned, schedules time effectively and uses efficient work methods and tools
·         Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
·         Teamwork &ndash to be able to work with colleagues to achieve targets and objectives
·         Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
·         Maintains effective performance under pressure
 
Key Competencies
·         Be Accountable
·         Solve Problems
·         Take Ownership
·         Be Client Centric
·         Be Effective
 
NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.
 
NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
 
Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.
 
·         Over 1,000 ERP-based HR implementations globally
..... click apply for full job details