Customer Account Manager

Contact Centre Advisor / Customer Account Manager - £18,000 - £21,000 Basic + Bonus, Typical OTE Circa £25,000+

Perfecthome are opening a BRAND NEW CALL CENTRE in Newcastle - Want to be part of something new? Want to shape the future of the contact centre? Want to work in a close nit team that cares?

Customers are at the forefront of everything we do, if you are a customer centric individual who understands the importance of not good but excellent customer service, then look no further as PerfectHome is the company for you. We have a strong track record of delivering world class service with over 85% of our recommending our service to friends and family.

Established in 2006 PerfectHome is a household goods retailer that offers top quality products to customers through flexible weekly, fortnightly or monthly payment options.

As a Contact Centre Advisor / Customer Account Manager within our business you will be responsible for the effective resolution of customer accounts that have fallen into arrears. You will be someone who possesses good customer service and negotiation skills and you will have the ability to build positive relationships with our customers.

Contact Centre Advisor / Customer Account Manager Responsibilities:

- Educate and support customers to manage their payment options always finding appropriate resolutions to their payment queries or issues

- Maintain accurate records on all customer contact activity

- Ensure all contact is in line with the company arrears management policy and regulatory requirements

- You will be a role model for the business by consistently demonstrating best practice and adherence to policy & procedures

- Be a champion of excellent customer service, always seeking to meet customer’s needs

- Build strong & lasting relationships with the customer base

Required Skills & Experience:

- Previous experience within a direct customer contact role (face to face or telephone)

- Previous experience or knowledge of debt collection practices

- Strong influencing and account management techniques

- Dynamic and results driven

- Excellent communication & organisation skills

- Good judgment & decision making skills

- Experience of working in a regulated environment will be beneficial

- Computer literate

Benefits:

- Excellent OTE opportunities

- No Sunday trading

- 20 Days Holiday Entitlement increasing with service to 25 days

- Stakeholder Pension (including employer contribution)

- Childcare Vouchers Scheme

The Contact Centre Advisor / Customer Account Manager is a very rewarding role in an extremely fast paced business with fantastic opportunities for future development.

We are looking to speak to people who have come from similar roles such as – debt recovery, debt management, debt collection, collections, account manager, relationship manager, enforcement officer, arrears officer, arrears manager, arrears controller, credit control, out bound telesales.

If you believe you have what it takes to be our Contact Centre Advisor / Customer Account Manager please apply now!