Call Handler / Planner (Customer Service, Admin, Social Housing) MEAR53705

Call Handler / Planner (Customer Service, Admin, Social Housing) MEAR53705

Peterborough

£20,500 per annum (pro rata)

6 months FTC

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

We currently have an opportunity for a Call Handler/Planner to join our team based in Peterborough, on a 6-month fixed term contract.

Within the role, you will take incoming calls from tenants, arranging appointments and raising orders as necessary. Candidates for this position will guarantee are recorded on the system and that orders are scheduled in an efficient manner. You will also manage potential complaints and challenging customer service queries, ensuring all queries are responded to in a timely and professional manner. The successful Call Handler/Planner will contribute to the efficient and effective operation of the branch whilst working well within our team/ all branch staff ensuring all targets are achieved.

Educated to GCSE (or equivalent) level in English and Maths, you will be a proficient user of IT with experience of data entry and calculations. Ideally candidates for this position will have previous experience of Social Housing coupled with knowledge of the filing and retrieval operations of numerical filing systems. With previous experience of working to tight deadlines within a busy office environment you will be an experienced user of MS Word and Excel. The successful candidate will be an excellent communicator and preferably hold knowledge of maintenance in the public sector. A great team worker, you will be to use your own initiative to work independently. Moreover, we are looking for a committed individual who is able to thrive in our dynamic team.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

• Training and development
• Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
• Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
• Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
• Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in our success!
• Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.