Turkish Quality Evaluation Analyst
- Recruiter
- Anonymous
- Location
- Exeter
- Salary
- 17000.00 - 17594.00 GBP Annual
- Posted
- 04 Sep 2017
- Closes
- 02 Oct 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Turkish Quality Assessor (customer service) Exeter
Are you fluent in Turkish and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.
ROLE
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.
Duties include:
*Analysing the content of telephone interaction between customers and client contact centres
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner
SUCCESSFUL CANDIDATE
*Fluent in Turkish
*Very high level of written and spoken English
*Strong IT skills with the ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential
SALARY/BENEFITS
*GBP17,000 rising to GBP17,594 following successful completion of a 12 week probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment
Are you fluent in Turkish and looking for full time position in Exeter? Then we have a superb opportunity for you working for a unique organisation with more than 25 years' experience ensuring top quality customer satisfaction.
ROLE
Working with a wide range of international and nationwide clients, you will analyse 'Customer to Client' telephone calls and written communication from the comfort of the office in Exeter. Following 5 weeks of training you will be confident to provide accurate and actionable feedback on client's service delivery and quality.
Duties include:
*Analysing the content of telephone interaction between customers and client contact centres
*Providing feedback relating to the calls, ensuring the client can deliver outstanding customer service
*Using bespoke software systems to record evaluation information
*Completing project work in a timely manner
SUCCESSFUL CANDIDATE
*Fluent in Turkish
*Very high level of written and spoken English
*Strong IT skills with the ability to pick up new systems quickly
*Previous working knowledge of a call centre environment desirable, but not essential
SALARY/BENEFITS
*GBP17,000 rising to GBP17,594 following successful completion of a 12 week probation period
*Working 37.5 hours Monday - Friday 9.00am - 17.30pm
*Onsite parking
*Situated to local amenities
*Modern working environment