Welcome Ambassador - Southport

Love Southport and want to share your passion for the town with millions of visitors? This is the job for you. We are looking for a new team of Welcome Ambassadors to provide a warm welcome to visitors and residents in the vibrant town of Southport, home of this year’s Open Golf Championship. The successful Welcome Ambassador will earn £8.45 per hour.

As a Welcome Ambassador, you will direct visitors to their business destinations, food/hospitality venues and visitor attractions and be on hand to offer general advice and guidance to ensure they get the most from their visit and leave with a great impression of Southport. As the main point of contact for people visiting the town, the day-to-day responsibilities of the Welcome Ambassador includes:

• Provide a warm and professional welcome to visitors and residents
• Patrol designated beats and offer information and assistance to shoppers and other visitors to the area
• Be pro-active by approaching customers and those who look to be in need of assistance
• Actively promote the area, observe and react to customers’ needs and requests
• At all times, act in a courteous and professional manner, remembering your position as an Ambassador for the client
• Visit the stores in the area to promote all the activities of the Business Improvement District
• Liaise with Police, store security staff/managers on any relevant matters, offering assistance when required
• Monitor incidents of anti-social behaviour and deal with or report as necessary – if police presence required, this should be requested through the control room.

The successful Welcome Ambassador should possess the following qualities:

• Big personality
• Excellent customer service skills
• Able to think on their feet
• Common sense
• A genuine desire to deliver a quality service with a smile
• A passion for Southport
• Ability to speak additional languages, is an advantage

These are full time positions. Working 7 days a week on a 3 week rolling roster. Average working hours will be 40 hours per week. 

If you would like to apply for the Welcome Ambassador position based in Southport, please send your CV along with a covering letter explaining why you believe you are suitable for the role.