Customer Service Helpdesk
- Recruiter
- Anonymous
- Location
- Clevedon
- Salary
- 8.20 - 9.18 GBP Hourly
- Posted
- 04 Sep 2017
- Closes
- 02 Oct 2017
- Sectors
- Customer Service & Call Centre, Helpdesk
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Helpdesk
Signature Recruitment are currently recruiting for a busy company in Clevedon. Due to a busy period in September, we require several temporary Customer Service Helpdesk Advisors to answer calls from customers and business clients and to assist with their Wi-Fi queries.
Responsibilities:
Answering telephone support talking customer and business clients through a number of solutions to try to solve their problem
Call logging and recording accurate notes on a CRM system
Gather as much information as possible about the problem to increase speed of resolution
Responding to email and text queries
Responding to instant webchat and social media questions and queries
Provide updates to end users regarding progress
Escalate priority and complex technical issues quickly
Adhoc tasks as required
Requirements:
Excellent communication skills (verbal and written)
Previous customer service experience
Comfortable working in a busy environment with fluctuating workloads
A willingness to learn
You do not need previous experience in an technical role although you will need to be fairly confident with IT/technology. Experience within the IT/tech sector or a relevant qualification would be advantageous, however, training is provided.
This is a full time, temporary position working 37.5 hours a week, 5 days out of 7. You will work an 8.5 hour shift with a half hour break between the hours of 8am - 11pm (Monday to Friday) and 8:30am - 5pm (Saturday and Sunday). This is a temporary position working over 8 weeks to start at the end of August and offering GBP8.20 per hour. Overtime is available during this assignment.
Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities
Signature Recruitment are currently recruiting for a busy company in Clevedon. Due to a busy period in September, we require several temporary Customer Service Helpdesk Advisors to answer calls from customers and business clients and to assist with their Wi-Fi queries.
Responsibilities:
Answering telephone support talking customer and business clients through a number of solutions to try to solve their problem
Call logging and recording accurate notes on a CRM system
Gather as much information as possible about the problem to increase speed of resolution
Responding to email and text queries
Responding to instant webchat and social media questions and queries
Provide updates to end users regarding progress
Escalate priority and complex technical issues quickly
Adhoc tasks as required
Requirements:
Excellent communication skills (verbal and written)
Previous customer service experience
Comfortable working in a busy environment with fluctuating workloads
A willingness to learn
You do not need previous experience in an technical role although you will need to be fairly confident with IT/technology. Experience within the IT/tech sector or a relevant qualification would be advantageous, however, training is provided.
This is a full time, temporary position working 37.5 hours a week, 5 days out of 7. You will work an 8.5 hour shift with a half hour break between the hours of 8am - 11pm (Monday to Friday) and 8:30am - 5pm (Saturday and Sunday). This is a temporary position working over 8 weeks to start at the end of August and offering GBP8.20 per hour. Overtime is available during this assignment.
Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities