BT Customer Service Advisor 

Location
Bredbury
Salary
Good Rates of Pay
Posted
04 Sep 2017
Closes
02 Oct 2017
Contract Type
Permanent
Hours
Full Time

BT Customer Service Advisor 
Bredbury 
£7.94 an hour

Customer Service Advisor [on behalf of BT]

About the role…

As a Customer Service Advisor, you’ll be working on behalf of BT, taking calls from their customers and helping them with any technical problems or account queries they may have. Using the systems and diagnostic tools provided, you will walk the customer through said query witht he view of fixing that issue the first time. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

A few things you’ll need…

  • A background in a customer facing role (6-12 months would be great)
  • You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot
  • Of course, being able to find your way around the web goes without saying
  • You’ll be great at problem solving, leaving the customer happy each and every time
  • Able to manage your time wisely to meet call handle time, and work to targets
  • With products changing all the time, you’ll need to be a quick learner

What you’ll get in return…

  • A basic salary of £16,500 pa, with a realistic OTE of £18,300, paid fortnightly
  • Bespoke campaign reward structures
  • Comprehensive training programme, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
  • Range of learning and leadership development programmes, from our in-house Talent Academy, to NVQ work-based qualifications
  • Defined career pathway –75% of our managers are home grown
  • Flexible benefits, including medical and dental cover, and discounted phone tariffs
  • Lots of fun, community and charity initiatives for you get involved with

More about Convergys…

As one of the largest global players in the contact centre industry, with over 130,000 employees worldwide, we’ve been delivering great customer experiences on behalf of well-known UK brands for more than 20 years.

We offer a mix of sales, customer and technical support services across a variety of sectors, including Financial Services, Telecommunications, Retail, Technology and Utilities.

Here in the UK, to support our growth, we’re looking for people to join our 5,000 strong team, operating from 9 locations in Manchester, Newcastle, Belfast and Derry.

To find out more about us and what we’re about, visit convergys.com or take a peek at our Facebook page – facebook.com/ConvergysUK

Job Type: Full-time

Salary: £7.94 /hour

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