Brook Street

Customer Service Advisor

7 days left

Manchester, Greater Manchester, England
£7.50 per annum
01 Sep 2017
29 Sep 2017
Manchester Branch
Contract Type
Full Time

Customer Service Advisor £7.50ph

We are looking for experienced Customer Service - Call Centre representatives to join their a professional established company in Manchester City Centre.

The ideal applicants must have a confident telephone manor and at least 6 months contact centre experience.

Shifts are spread out over 7 days a week Monday-Sunday between 8am and 9pm.Candidates must be flexible to work between those hours and most likely every other weekend

Duties of the role include

  • Achieving desired customer resolution by ensuring a satisfactory response to in-bound/outbound customer interaction.
  • Providing a right first time level of service taking ownership of customer queries, en-Suring customer expectations are met.
  • Responding to customer complaints regarding remediation and see them through to resolution/ appropriate escalation of unresolved complaints.
  • Updating the CRM system with changes and status of each Customer query/resolution.
  • Interfacing with respective work centre for resolution of complaints.
  • Managing service delivery to customers to ensure high customer satisfaction levels
  • Delivering against the key business objectives, the business service level agreements and individuals key performance indicators.
  • Complying with client security policy and IT code of conduct in accordance with both Aegis and client standards.
  • Updating Company IT systems in a timely and accurate manner to ensure a true reflection of calls have occurred.
  • Quality check account changes to ensure customer details are present and correct.
  • Demonstrating an ability to work within a pressured environment, meeting both internal and external service level agreements. Ad hoc 'Customer Service' duties, as and when required.

All candidates will be subject to a criminal and credit check, if you are unsure what his involves please just ask. To apply please send your CV or call Katie on 0161 2286245

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