IT Demand and Product Manager
The ServiceNow IT Demand and Product Manager will be responsible for driving the product roadmap in collaboration with the Head of ITSM, CTO and Service/Account Management teams.
In addition, this role will also help to manage the platform demand and this demand will also help to drive the scope and product roadmap.
Responsibilities:
• Produces and implements product roadmaps as contribution towards service strategies
• Translates stakeholder requests into specific product features and gives recommendations to Service Management
• Oversees build and configuration of products following engineering standards and service strategy
• Reviews and signs off product relevant project checkpoints against defined quality targets
• Ensures compliance with IT-Risk and security policies, compliance with audit architecture and technology standards (e.g. PADI/FICAS, CDC, Encryption, Backup, and Archiving).
• Ensures stability of the product and the related components through capacity planning and performance management
• Grants production sign off (PSO) for each change in production.
• Initiates and manages commissioning and decommissioning of products
• Ensures required 3rd level support
Title
IT Demand and Product Manager
Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team
The Enterprise Service - Content Management (ESCM) team is part of the Technology Services (TS) Automation - Tooling team. The team is responsible for the globally available ServiceNow platform which is predominantly used by Group Technology to manage the ITSM processes within the bank. The team is also responsible for the content management system, Documentum.
Your experience and skills
You have:
• Excellent analytical, communication and problem-solving skills
• Excellent hands-on ServiceNow configuration and development experience with a proven track record of implementing solutions on the ServiceNow platform
• A detailed understanding of the latest versions of ServiceNow
• Have an in-depth understanding of the ServiceNow configuration and development features and be able to leverage these when implementing functionality on the platform
• Have experience of working within an agile team and be familiar with the Scrum methodology
• Develop using best practices and standards; write code with performance in mind and drive automation wherever possible
• Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members
• Be able to design and develop solution with self-service in mind
• Have good technical writing and documentation skills
About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?
In addition, this role will also help to manage the platform demand and this demand will also help to drive the scope and product roadmap.
Responsibilities:
• Produces and implements product roadmaps as contribution towards service strategies
• Translates stakeholder requests into specific product features and gives recommendations to Service Management
• Oversees build and configuration of products following engineering standards and service strategy
• Reviews and signs off product relevant project checkpoints against defined quality targets
• Ensures compliance with IT-Risk and security policies, compliance with audit architecture and technology standards (e.g. PADI/FICAS, CDC, Encryption, Backup, and Archiving).
• Ensures stability of the product and the related components through capacity planning and performance management
• Grants production sign off (PSO) for each change in production.
• Initiates and manages commissioning and decommissioning of products
• Ensures required 3rd level support
Title
IT Demand and Product Manager
Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your team
The Enterprise Service - Content Management (ESCM) team is part of the Technology Services (TS) Automation - Tooling team. The team is responsible for the globally available ServiceNow platform which is predominantly used by Group Technology to manage the ITSM processes within the bank. The team is also responsible for the content management system, Documentum.
Your experience and skills
You have:
• Excellent analytical, communication and problem-solving skills
• Excellent hands-on ServiceNow configuration and development experience with a proven track record of implementing solutions on the ServiceNow platform
• A detailed understanding of the latest versions of ServiceNow
• Have an in-depth understanding of the ServiceNow configuration and development features and be able to leverage these when implementing functionality on the platform
• Have experience of working within an agile team and be familiar with the Scrum methodology
• Develop using best practices and standards; write code with performance in mind and drive automation wherever possible
• Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members
• Be able to design and develop solution with self-service in mind
• Have good technical writing and documentation skills
About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?