Customer Care Advisor
Customer Care Advisor (Fixed Term Contract)
Are you passionate about delivering excellent Customer Service?
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working on behalf of our client based in Horsham who are recruiting a Customer Care Advisors to join their advancing team during their peak period.
As a customer care advisor you must be:
-Self-driven, results orientated
- Flexible
- A Good communicator
- Able to work on own initiative
- Reliable and committed to role
As a customer care advisor you will be:
-Call Handling within timeframes set out within the KPIs;
-Action of emails in a prompt manner in timeframes set out within the KPIs;
-Booking of collections; tracking of collections; within the timeframes set out in the KPIs;
-Raising tickets in the agreed timeframes set out in the KPIs;
-Resolving tickets in the agreed timeframes set out in the KPIs;
-Tracking of consignments;
-Ensures that the company satisfies both its internal and external customer needs;
Education and Experience expected of a customer care advisor:
Essential:
-Self- Motivated, ambition to succeed, motivational
-Experience within a customer service/call centre environment
-Ability to communicate and influence suppliers to deliver a premium service
Desirable:
-Experience in the parcel industry
Personal:
-Strong ability to impact and influence
-Excellent interpersonal understanding
-Excellent communication skills
-Listens to and values the opinions of others
-High level of integrity, trust and respect
-Ability to make decisions
-Good problem solving skills
-Approachable, adaptable and flexible
-Challenges assumptions and encourages change
-Positive can-do approach
Hours of work for the customer care advisor:
37.5 hours per week between 08:00-18:00 Monday to Friday. Weekend work is required on a rota basis (Currently 1 in 4) hours will be extended in our peak period Mid November to January and will be remunerated accordingly.
If you are a customer care advisor with excellent work ethic and enjoys providing first class customer service; this is the ideal role for you! Apply now
Are you passionate about delivering excellent Customer Service?
Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working on behalf of our client based in Horsham who are recruiting a Customer Care Advisors to join their advancing team during their peak period.
As a customer care advisor you must be:
-Self-driven, results orientated
- Flexible
- A Good communicator
- Able to work on own initiative
- Reliable and committed to role
As a customer care advisor you will be:
-Call Handling within timeframes set out within the KPIs;
-Action of emails in a prompt manner in timeframes set out within the KPIs;
-Booking of collections; tracking of collections; within the timeframes set out in the KPIs;
-Raising tickets in the agreed timeframes set out in the KPIs;
-Resolving tickets in the agreed timeframes set out in the KPIs;
-Tracking of consignments;
-Ensures that the company satisfies both its internal and external customer needs;
Education and Experience expected of a customer care advisor:
Essential:
-Self- Motivated, ambition to succeed, motivational
-Experience within a customer service/call centre environment
-Ability to communicate and influence suppliers to deliver a premium service
Desirable:
-Experience in the parcel industry
Personal:
-Strong ability to impact and influence
-Excellent interpersonal understanding
-Excellent communication skills
-Listens to and values the opinions of others
-High level of integrity, trust and respect
-Ability to make decisions
-Good problem solving skills
-Approachable, adaptable and flexible
-Challenges assumptions and encourages change
-Positive can-do approach
Hours of work for the customer care advisor:
37.5 hours per week between 08:00-18:00 Monday to Friday. Weekend work is required on a rota basis (Currently 1 in 4) hours will be extended in our peak period Mid November to January and will be remunerated accordingly.
If you are a customer care advisor with excellent work ethic and enjoys providing first class customer service; this is the ideal role for you! Apply now