Customer Service Advisor
- Recruiter
- Anonymous
- Location
- Shoreham-By-Sea
- Salary
- 17000.00 - 18500.00 GBP Annual
- Posted
- 31 Aug 2017
- Closes
- 28 Sep 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
Shoreham
Salary GBP17,000 - GBP18,500
A Shift pattern between 08.00-20.00 Monday to Sunday (including some public holidays) with a 37.5 hour working week that can usually be adapted to work around your other commitments.
Your role will be to provide advice and to coordinate medical assistance and emergency medical travel services to customers. This may include, for example: providing pre-travel advice, arranging medical appointments or hospitalisation abroad, coordinating air ambulance and medical evacuations, liaising with medical service providers, as well as the policy holders and their family members, provide information on policy cover, whilst ensuring all case handling is documented in the system.
Responsibilities
* Deliver superior customer service.
* Operate within the company's policies and guidelines.
* Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
* Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines.
Job Requirements
* Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills.
* Excellent written and spoken English; confident in communicating with people at different levels in different situations
* IT & PC literate, demonstrating typing skills.
* Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
* Good numeracy, literacy and attention to detail.
* Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.
* Is self-managed and motivated, has a proactive'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure
Shoreham
Salary GBP17,000 - GBP18,500
A Shift pattern between 08.00-20.00 Monday to Sunday (including some public holidays) with a 37.5 hour working week that can usually be adapted to work around your other commitments.
Your role will be to provide advice and to coordinate medical assistance and emergency medical travel services to customers. This may include, for example: providing pre-travel advice, arranging medical appointments or hospitalisation abroad, coordinating air ambulance and medical evacuations, liaising with medical service providers, as well as the policy holders and their family members, provide information on policy cover, whilst ensuring all case handling is documented in the system.
Responsibilities
* Deliver superior customer service.
* Operate within the company's policies and guidelines.
* Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
* Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines.
Job Requirements
* Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills.
* Excellent written and spoken English; confident in communicating with people at different levels in different situations
* IT & PC literate, demonstrating typing skills.
* Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
* Good numeracy, literacy and attention to detail.
* Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.
* Is self-managed and motivated, has a proactive'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure