Customer Service Agent - Italian (immediate start)
- Recruiter
- Anonymous
- Location
- Haywards Heath
- Salary
- 25 days holiday
- Posted
- 30 Aug 2017
- Closes
- 27 Sep 2017
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting opportunity for somebody with an energetic and enthusiastic nature to work within our contact centre in Hayward's Heath. The role will be to provide verbal and written advice to customers on all aspects of claims from First Notification of Loss (FNOL)
We pay a competitive basic, annual incentive, skills allowances as well as healthcare (taxable benefit) and 25 days holiday per year.
We have a grown up environment. You will not be micro managed, nor will you be measured against unrealistic or irrelevant KPI's. We will instead look at your contribution to the overall team target that you and your colleagues have been asked to achieve. This has created a more collaborative environment where our culturally diverse teams are tasked to work together towards common goals.
Key Responsibilities:
• To review claims in accordance with the policy wording and as defined by the Insurer
• To provide comprehensive verbal and written advice on all aspects of the policy
• To provide speedy telephone response to all calls to Claims Department
• Where a claim is admissible ensure a detailed explanation is given and to follow this in writing
• Accurately assess all claims and respond to claimant with concise letter detailing all further
Information/documentation required to proceed with claim or giving full explanation of settlement.
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• To accurately input claims payments to either clients or third party suppliers, into the system
• Ensure any potential fraud indicator is identified and acted upon
Knowledge, skills & experience required:
• Understanding of FSA regulations and the TCF concept
• Prior claims handling experience
• Experience of working with multi policy documents
• Knowledge of the Magenta claims system or similar claims systems
• Prior experience working within a regulated environment
• Experience of working within a call centric and to targets including quality and accuracy
Person Specification:
• Fluent Italian and excellent English
• Good standard of education
• Strong level of numeracy
• Excellent written and verbal skills
• Able to deliver results and to work under pressure, is organised and prioritises workload
• Excellent communicator - good command of English
• Customer driven with a strong telephone manner
• Collaborative - can work as part of a team
• Analytical and able to make a decision based on information provided.
The Call centre operating hours are Monday to Friday between 08:00 - 20:00 and could include Saturdays. This role typically works Monday to Friday between 08:00 - 18:00 but this is subject to change
We pay a competitive basic, annual incentive, skills allowances as well as healthcare (taxable benefit) and 25 days holiday per year.
We have a grown up environment. You will not be micro managed, nor will you be measured against unrealistic or irrelevant KPI's. We will instead look at your contribution to the overall team target that you and your colleagues have been asked to achieve. This has created a more collaborative environment where our culturally diverse teams are tasked to work together towards common goals.
Key Responsibilities:
• To review claims in accordance with the policy wording and as defined by the Insurer
• To provide comprehensive verbal and written advice on all aspects of the policy
• To provide speedy telephone response to all calls to Claims Department
• Where a claim is admissible ensure a detailed explanation is given and to follow this in writing
• Accurately assess all claims and respond to claimant with concise letter detailing all further
Information/documentation required to proceed with claim or giving full explanation of settlement.
• Ensure all recovery aspects of claims are monitored and amounts due are obtained
• To accurately input claims payments to either clients or third party suppliers, into the system
• Ensure any potential fraud indicator is identified and acted upon
Knowledge, skills & experience required:
• Understanding of FSA regulations and the TCF concept
• Prior claims handling experience
• Experience of working with multi policy documents
• Knowledge of the Magenta claims system or similar claims systems
• Prior experience working within a regulated environment
• Experience of working within a call centric and to targets including quality and accuracy
Person Specification:
• Fluent Italian and excellent English
• Good standard of education
• Strong level of numeracy
• Excellent written and verbal skills
• Able to deliver results and to work under pressure, is organised and prioritises workload
• Excellent communicator - good command of English
• Customer driven with a strong telephone manner
• Collaborative - can work as part of a team
• Analytical and able to make a decision based on information provided.
The Call centre operating hours are Monday to Friday between 08:00 - 20:00 and could include Saturdays. This role typically works Monday to Friday between 08:00 - 18:00 but this is subject to change