IT Global Services Support Level 3

4 days left

Aylesbury, Buckinghamshire, England
£Competitive + Benefits
30 Aug 2017
27 Sep 2017
Contract Type
Full Time

IT Global Services Support - Level 3 Aylesbury Buckinghamshire

An IT Global Support Services role has arisen for a manufacturing company based in Aylesbury, Buckinghamshire. Reporting to the Regional Manager - Global Services Support, the IT Global Service Support - Level 3, will have the following responsibilities:

  • Provide third-level contact and problem resolution for all users with hardware, software and applications problems.
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Advise user/s on appropriate action/s.
  • Follow standardized operating procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Prepare activity reports.
  • Stay current with system information, changes and updates.
  • Create knowledge articles as appropriate.
  • At all times work with a sense of urgency and commitment to understand business partners urgency and impact of concerns.
  • Meet or exceed service level agreements when dealing with incident, change, or problem management.
  • Determine methods and procedures on new assignments.
  • Understand implications of work and make recommendations for solutions.
  • As a skilled specialist, complete tasks in creative and effective ways.
  • Work on assignments requiring considerable judgement and initiative.

The Ideal Candidate:

  • University degree or equivalent in the field of computer science and/or related work experience.
  • Root cause analysis.
  • Effective oral and written communication skills, learning skills, customer service orientation, problem-solving, adaptability, planning and organizing, attention to detail, participant in continuous improvement, stress tolerance.
  • Basic understanding of business systems ERP systems such as SAP functionality.
  • Basic understanding of scripting technologies such as Office macros, PowerShell, Windows Scripting Host and KIX.

Salary: £Competitive + Benefits

To Apply: Please press the 'Apply' button

*Due to the amount of applications received, only those who our client wishes to progress will be contacted. If you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. Thank you for reading this advertisement.

This may be of interest to: IT Support, Third Line, IT Support Engineer, IT Engineer, Third Line Support, IT Systems, Information Technology, End User Technician, Aylesbury, Dunstable, High Wycombe, Milton Keynes, Oxford, Buckinghamshire

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