Fluent English & Dutch Speaking Customer Service Advisor
- Recruiter
- Anonymous
- Location
- Cardiff
- Salary
- Bonus
- Posted
- 30 Aug 2017
- Closes
- 27 Sep 2017
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Fluent English and Dutch Speaking Customer Service Advisor
Cardiff
GBP21,000PA + Bonus
Permanent
The Role
* Ensure an exceptional customer experience by responding to queries raised during the initial conversation and delivering first class levels of resolution to enhance the experience to all our clients customers.
* Agents to support customers in both Dutch and English languages across all voice and non-voice platforms.
* Understand the technical aspects of the product and be able to get to the root cause of a customer's query through effective questioning and troubleshooting where necessary.
* Deliver an outstanding level of customer service to all contacts by keeping up to date on all aspects of the client's products and services and educating customers on the latest offerings.
* Research and respond to customer concerns and ensure customer correspondence is maintained through various written mediums in the agreed time-frames and to our client's expectations.
* Work to meet and exceed key targets whilst maintaining a professional standard of customer service through effective timekeeping and task prioritisation.
* Working as part of a team by assisting in continuous improvement and assisting other CSAs to reduce customer effort, drive high levels of customer satisfaction.
* Lead by example, be approachable and demonstrate a "can do" attitude to develop a high performing team culture.
Benefits:
* Cash and gift vouchers
* Fortnightly pay
* Local discounts
* Free eye care and childcare vouchers
* Free shuttle bus service from city centre to Cardiff Bay offices
Please submit your CV now or call Gi Group on (Apply online only)
Cardiff
GBP21,000PA + Bonus
Permanent
The Role
* Ensure an exceptional customer experience by responding to queries raised during the initial conversation and delivering first class levels of resolution to enhance the experience to all our clients customers.
* Agents to support customers in both Dutch and English languages across all voice and non-voice platforms.
* Understand the technical aspects of the product and be able to get to the root cause of a customer's query through effective questioning and troubleshooting where necessary.
* Deliver an outstanding level of customer service to all contacts by keeping up to date on all aspects of the client's products and services and educating customers on the latest offerings.
* Research and respond to customer concerns and ensure customer correspondence is maintained through various written mediums in the agreed time-frames and to our client's expectations.
* Work to meet and exceed key targets whilst maintaining a professional standard of customer service through effective timekeeping and task prioritisation.
* Working as part of a team by assisting in continuous improvement and assisting other CSAs to reduce customer effort, drive high levels of customer satisfaction.
* Lead by example, be approachable and demonstrate a "can do" attitude to develop a high performing team culture.
Benefits:
* Cash and gift vouchers
* Fortnightly pay
* Local discounts
* Free eye care and childcare vouchers
* Free shuttle bus service from city centre to Cardiff Bay offices
Please submit your CV now or call Gi Group on (Apply online only)