Customer Services Team Manager

Two Rivers Housing
Newent, Gloucestershire
24 Aug 2017
21 Sep 2017
Contract Type
Full Time

This is a great opportunity to work in a modern, green and award winning office environment with an innovative and progressive Housing Association.

Two Rivers Housing is a progressive and forward-thinking housing association committed to creating great homes and supporting communities. With our strongly held values of customer focus and continuous improvement, we want our customers to be excited by the service we provide and inspired by the homes and communities we improve and create. We are particularly proud to have earned 23rd place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now.

We have an exciting new opportunity for a Customer Services Team Manager to lead a team of customer advisors providing first class customer service advice to tenants, staff, and other stakeholders of Two Rivers Housing. The role also carries out customer service performance analysis across the company to enable the development of process and delivery improvements that promote efficiency and enhance customer satisfaction.

We value a strong work ethic, attention to detail and effective communication skills. We are looking for someone with the knowledge and experience to lead a team of customer advisors, support their development and hit weekly and monthly SLA and KPI performance targets.

To be considered for this vacancy, we require a track record within a similar customer service role, including experience of producing performance reports, linking performance with customer satisfaction and service improvement. You will need a good general standard of education and an excellent working knowledge of excel in order to analyse data trends, working with colleagues to improve service delivery across the company.

To apply please visit our website where you will find a complete job description and required competencies:

Closing date: 10th September 2017

Please click "Apply" to visit our website where you will find a complete job description and required competencies.