Client Finance Systems Solutions

Summary

This role will to support the FSS Team and division on new client take on and system enhancements. The ideal candidate will also be involved in the resolution of BAU processing issues, ensuring a high standards are maintained in accordance with IFDS standards

To liaise with both internal and external parties in regards to system support and development

Support the CFD in utilising systems to their full potential

Generate and interpret stats for M/SM detailing current system status including performance based on root cause, trend analysis, divisional initiative meetings and help desk stats

• System support
  • Understand key business processes to enable a high standard of resolution on helpdesk calls
  • Understand key system functionality limitations and the impact on business processing for changes being proposed
  • Act as referral point for senior associates
  • Investigate, document and propose solutions to M/SM for complex issues, advising of root cause, impact, cost, benefit to gain their approval
  • Provide support for the Client Finance Division on system related issues, investigate and provide assistance in the resolution
  • Provide system support to remote clients ensuring all issues are resolved in a timely manner within SLA
  • Provide second line support for complex issues
  • Provide live support for the various banking systems used by IFDS, liaising with both internal and external parties
  • Log all changes through a change control process to ensure all are documented for audit purposes

• Projects
  • Act as a project owner within the System solutions team for medium sized projects and/or changes to finance systems, ensuring adequate support is provided to the division throughout
  • Act as a project owner within the System Solutions team in the implementation of new and revised business processes affecting reconciliation systems
  • Provide post project implementation support to the business teams within Client Finance
  • Work with relevant areas in division to support Pseudo testing and accomplish resolution of issues.
  • Provide training to rest of the team on new processes and amendments to existing
  • Complete project reporting, highlighting and escalating issues, tracking resolutions as directed by M/SM
  • System demos (Frontier, Xceptor, Bottomline, Infor)
  • Attend client sites for meetings as required
  • Act as support for manager/specialist on large projects, adhering to their project governance
  • Act as referral point for senior associates
  • Able to own project with minimal guidance from Manager/Specialist
  • Investigate system set up issues and liaise with the standing data team as relevant to resolve.

• Ability to work on own initiative, multi task and meet tight deadlines
• Organised and methodical approach to planning and the completion of tasks
• Excellent communication and customer service skills
• Ability to be flexible and work either in a team or on their own
• Accuracy and attention to detail
• Proactively looks to expand on existing knowledge
• Ability to reprioritise effectively to achieve workload within required timescales
• Good knowledge of Microsoft based software, eg Word, Excel, PowerPoint, Visio and Project
• Reconciliation/Industry knowledge

• Good knowledge of Client Finance processes and systems
• Good understanding of IFDS practices
• Good knowledge of IFDS systems and/or 3rd party technology
• Basic knowledge of SQL (Select queries) and VBA