CUSTOMER SERVICE AGENT-Northampton
- Recruiter
- Interaction Recruitment PLC
- Location
- Northampton
- Salary
- 7.50 GBP Hourly + customer service team and great company to
- Posted
- 23 Aug 2017
- Closes
- 25 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service People
Northampton -Rushmills area
Hourly rate GBP7-50
3 months temp then offer to permanent if you are a team fit.
If you are looking for a role within customer service then this is a fantastic opportunity to work for a market leader. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities
Whilst this role is initially a temporary position for up to 12 weeks there are very real opportunities to become permanent, depending on performance and attendance.
More about the Role
To become a team member here, you must possess the passion and drive to achieve and enjoy helping people. These roles are inbound calls and there is absolutely NO SALES - NOT EVEN UP-SELLING! If you have a background in retail, hairdressing, care work and call centres then you have the robust customer experience that we are looking for.
The role is temporary for up to 12 weeks, with the potential to transfer across to the Novacroft team. There are weekly incentives in recognition of excellent performance, attitude and commitment and workers will be invited to feedback sessions during their time on site.
Role Details:
- Paid weekly, starting at GBP7.50 per hour
- Full Time: 40 hours over 5 of the 7 days (Must be available Monday - Sunday)
- Shifts between 8am-8:15pm
- Location: Northampton
- Great public transport links, cycle sheds and free parking!
- Training will be within the hours of 9am - 5pm Monday to Friday for 1 week - this is paid!
- Initially a temporary role for up to 12 weeks
- You must be available until at least mid-end October 2017
So, what will you be doing?
You will be answering inbound calls from customers of a well known organisation;. You will be talking with customers of all ages so adaptability in your communication is key to ensuring the customer is dealt with in a timely and professional manner.
Skills & Experience
- Must be PC literate; Word, Excel (accuracy and speed are tested)
- Must be able to calculate basic mathematics (using a calculator!)
- Customer Service experience essential; face to face and call centre
- Confident communicator; verbal and written
- Experience with working to tight deadlines and in a busy and bustling environment
- Excellent listening and typing skills
- Ability to multi-task