Field Service Technician

This company supplies, installs and supports ink jet coding and laser marking / engraving systems in the UK. Due to recent growth, additional technical capacity is now required to service the increasing installed base and support future growth plans.

This role provides a wonderful opportunity to become an integral member of their technical team and to contribute to its long-term growth and success.

Field Service Technician experience is desired. To be successful the candidate will also be ambitious and looking for an opportunity to build and shape his or her own career within our family owned, dynamic and modern company.

This role will be both workshop and field based. Their technical headquarters is in Sheffield, South Yorkshire.

Technical & Sales Support (At Base)

- Commissioning and preparation of equipment.
- Preparation of appropriate equipment prior to scheduled demonstration or installation.
- Production of customer samples:
- Liaise with customers to return physical samples and samples reports.
- Customer demonstrations.
- Liaise with suppliers to rectify faults or to solve technical queries.
- System repairs.
- Arrange and manage demonstrations, trials and installations.
- Continuous development and training; latest software updates, hardware updates.
- Customer training.

Technical Support (In The Field)

- Visit customers to perform routine maintenance.
- Conduct on site demonstrations, trials and installations.
- Respond to call outs to repair faulty systems.
- Customer training.
- Site surveys prior to installation.

Continuous Improvement & Job Satisfaction

It is essential to them that all of their employees enjoy their work, are proud of the output they produce and are able to fulfill their ambitions within their company. Being a family company, they are dedicated to supporting each member of staff in providing the tools, training or any other resources necessary to ensure 100% satisfaction.

Qualifications & Skills

- Field service technician experience.
- Technical agility; mechanical, electrical, electronics, pneumatics, hydraulics, computer hardware and software.
- Good IT skills.
- Experience of diary management and basic administration.
- A technical mindset.
- Willingness to learn.
- Initiative, enthusiasm and enterprise.
- Excellent communication and people skills.
- Excellent planning and organisational skills.
- The ability to work calmly under pressure.
- The ability to build relationships with customers quickly.
- Excellent communication skills, both written and verbal.
- Trustworthiness and discretion when handling confidential information.
- Enjoy networking and meeting new people.
- Full clean driving license.
- Prepared to travel around the UK.
- Prepared to work long hours where required.