Customer Executive / Sales Support

Job Introduction
Customer Executive

If you've set your heart on a career in IT and especially Inside Sales, join Computacenter as a Customer Executive and you'll find there's everything in place for you to realise your ambitions.

We've become Europe's leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you'll know exactly what's expected of you, managers will be accessible when you need training and support, your voice will be heard and we'll take a genuine interest in how you want to develop

Inside Sales are here to manage and deliver product and supply chain engagements for our customers across the Group. With a team of circa 500 people across Germany, UK, France and Belgium, we transact over 750,000 orders per annum. Our remit is broad and covers pre sales engagement, business take on, in life quote, order management and margin control as well as post sales billing management.

This is a dynamic environment in which colleagues are supportive and managers inspiring. Part of an Inside Sales team for a portfolio of prestigious customers, you'll have all the tools, information and resources available to do your role as a Customer Executive and to be successful.

Role Responsibility
Pre-Sales - ensuring quotations are processed within customer specific SLA, looking for best pricing and reducing costs, handling product specification enquires within timely fashion and ensure customer price lists are maintained

Sales Order Processing - ensuring product and service orders are placed within customer specific SLA and running customer reports as required

Post Sales - deal with any invoice queries, log returns correctly and within specific SLAs

The Ideal Candidate
You're likely to have experience in Sales preferably in the IT sector, ability to converse with senior level customer contacts, ability to identify and up-sell opportunities across products and services, excellent customer care skills and ability to listen and communicate effectively with customers and internal departments.

What we can offer is a long term career, training, professional and friendly working environment and excellent earning opportunities.

Package Description
Competitive

About the Company
We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers' global requirements through our extensive partner network.

Key facts about Computacenter

Computacenter is Europe's leading independent provider of IT infrastructure services & solutions

• Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
• Over 11,000 staff employed across the Group. 2015 adjusted profit before tax was GBP86.9 million. Revenues were GBP3.05 billion
• Over 70% of Computacenter's Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.

Welcome to Hatfield (Head office)

Computacenter opened their Head office in October 1999 which consists of the Administration building, Amenity building and Operations Centre.

With nearly 1,400 employees here you will be able to access our onsite restaurant for freshly cooked breakfast and lunches, get your coffee/tea from our own Costa coffee shop or make your own as on each floor we have a fully functional hot/cold drinks area with coffee and tea available at all times. You will get an access to enhanced IT infrastructure with fast WIFI and free parking space for every employee!

Computacenter is a dedicated charity partner and our main charities that we support this year are: Alzheimer's Research UK, Rainbow Trust and Mind.