Customer Service Representative
- Recruiter
- Brightside Group Plc
- Location
- Torquay
- Salary
- 15500.00 - 16500.00 GBP Annual
- Posted
- 21 Aug 2017
- Closes
- 26 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Representative
If you are motivated, energetic and dedicated to putting the customer first we have an exciting opportunity for you to develop in a successful customer service team.
At Brightside we are all about putting our customers first and ensuring we meet their expectations first time round. In this rewarding yet challenging role as a member of the customer service team, you will be taking ownership of calls whilst building unique and long lasting relationships enabling you to provide support and resolution to the customer.
Our Torquay office, based at The Willows, provides a friendly working environment that rewards hard work and allows individuals the opportunity to progress their careers.
Key Responsibilities
- Handling high volumes of inbound calls, taking ownership of queries, and offering a first class customer service experience
- Executing policy amendments
- Amending cover details to meet our customers changing circumstances
- Assisting customers in understanding their insurance policy
Essential Criteria
As a member of this dynamic team you will:
- Have previous customer service experience
- Have lots of energy, enthusiasm and a passion for customer services
- Be creative and adaptable to customer's queries
- Be self-motivated and driven
- Provide a personal service to all customers giving them information that is tailored to their needs
Benefits
- 22 days holiday, rising by one each year, up to 27 days in total - plus bank holidays. In addition we also give you your birthday off to celebrate in style.
- Access to hundreds of pounds worth of health care and treatments via our Health Cash Plan Scheme.
- A staff referral scheme giving you the opportunity to earn up to GBP500 for recommending a friend.
- A salary sacrifice pension scheme.
- We reward our long serving employees through extra holiday and one off cash rewards.
- A variety of Staff Discounts covering: Gym memberships, Restaurants, Beauty salons, Spas, Car garages, Golf memberships, Wedding accessories and much much more!!
Location
Our One Insurance Solution office operates out of the ideally located Petitor House, near The Willows, Torquay,TQ2 7TD.
If you are motivated, energetic and dedicated to putting the customer first we have an exciting opportunity for you to develop in a successful customer service team.
At Brightside we are all about putting our customers first and ensuring we meet their expectations first time round. In this rewarding yet challenging role as a member of the customer service team, you will be taking ownership of calls whilst building unique and long lasting relationships enabling you to provide support and resolution to the customer.
Our Torquay office, based at The Willows, provides a friendly working environment that rewards hard work and allows individuals the opportunity to progress their careers.
Key Responsibilities
- Handling high volumes of inbound calls, taking ownership of queries, and offering a first class customer service experience
- Executing policy amendments
- Amending cover details to meet our customers changing circumstances
- Assisting customers in understanding their insurance policy
Essential Criteria
As a member of this dynamic team you will:
- Have previous customer service experience
- Have lots of energy, enthusiasm and a passion for customer services
- Be creative and adaptable to customer's queries
- Be self-motivated and driven
- Provide a personal service to all customers giving them information that is tailored to their needs
Benefits
- 22 days holiday, rising by one each year, up to 27 days in total - plus bank holidays. In addition we also give you your birthday off to celebrate in style.
- Access to hundreds of pounds worth of health care and treatments via our Health Cash Plan Scheme.
- A staff referral scheme giving you the opportunity to earn up to GBP500 for recommending a friend.
- A salary sacrifice pension scheme.
- We reward our long serving employees through extra holiday and one off cash rewards.
- A variety of Staff Discounts covering: Gym memberships, Restaurants, Beauty salons, Spas, Car garages, Golf memberships, Wedding accessories and much much more!!
Location
Our One Insurance Solution office operates out of the ideally located Petitor House, near The Willows, Torquay,TQ2 7TD.