Business Intelligence Executive / Business Analyst - Travel

Job Title: Business Support Analyst

Salary: £25,000 - £29,000 per annum, depending on experience

Location: Farnborough, Hampshire

Job Type: Full Time, Permanent

The company has been running small group adventure holidays since 1981. They are passionate about what they do and they love to travel. Their experience and knowledge make them one of the most trusted tour operators in the UK. They have over 500 small group trips in 120 countries (including Family Adventures, Cycling & Walking), plus tailor-made and self-guided programmes; so a product range that is second to none in the industry.

Their wide range of activities and experiences, award-winning Tour Leaders, a commitment to responsible travel and a pinch of Explore spirit, keep their customers coming back year after year.

The company has been a part of a larger UK group of specialist travel companies since December 2015. They operate as a totally standalone business, but also work closely with their sister companies wherever possible. Other brands within the group are Inghams, Esprit, Ski Total, Santa's Lapland and Inntravel.

Working closely with the Head of Business Intelligence and the Yield Manager, the Business Support Analyst will help to optimise the company's commercial performance through providing accurate and incisive data to support decision-making.

The role combines simple but important administrative tasks, for example updating daily and weekly trading reports, with more challenging analytical work.

Working in a small team and liaising closely with the Marketing and Product teams, the role requires flexibility, open-mindedness and a willingness to take on both routine jobs and new challenges.

Key Responsibilities:

• Updating and circulating competitor price report.
• Monitoring and reporting performance against trading targets.
• Providing Customer Insight through in-house CRM system.
• Planning and co-ordination of offers and promotions.
• Offer performance analysis and reporting.
• Daily, weekly and monthly trading analysis and reports.
• Performance analysis to inform product review meetings.
• Preparing data to support meetings with external agents and suppliers.
• Ad hoc analysis and reports to support business decision-making.
• Provide statistical analysis and commercial insight for the business on request.

Skills and Experience - Essential:

• Advanced working knowledge of MS Excel.
• Have a high level of numeracy.
• Have analytical skills with the ability to effectively problem solve.
• Have a focus on accuracy and quality and a good attention to detail.
• Ability to treat people with respect under all circumstances, install trust and uphold the values of the business.
• Skilled manipulator of data with the ability to present it in a clear, concise and visual way. Confident in analysing large amounts of data.
• Comfortable working in a commercial environment, able to prioritise and work to tight deadlines.
• Good communication skills, both written and verbal, and able to develop good working relationships with individuals and teams across the whole organisation.

Skills and Experience - Desirable:

• Experience communicating across multiple teams through an organisation.
• Knowledge of MS SQL, MS Powerpoint and Google Analytics.
• Previous experience working in a commercial environment.

Education:

• Higher education - Educated to degree level (preferred).

Benefits:

One thing the company prides themselves on is looking after their staff. Not only do they offer a competitive salary, they also offer an extensive range of benefits that include, Salary Sacrifice Pension Scheme, Profit Related Annual Bonus, Life Assurance, Private Medical Insurance, Onsite or Paid Local Parking, Health Cash Plan, Employee Assistance Programme (EAP), Staff Discount on Explore holidays, Season Ticket Loans, Childcare Vouchers Scheme, Cycle to Work Scheme, Onsite Massage Therapist, Employee Reward and Perks Scheme - to name a few!

So if you are a self-starter who wants to be a part of one of the fastest growing travel management companies in the country, then please get in touch we'd love to hear from you!

To apply for this role, please click APPLY to send your CV and Cover Letter.

Candidates with the experience or relevant job titles of; Business Intelligence Analyst, Systems Analyst, Solutions Analyst, Business Systems Analyst, Business Process Analyst, SQL Analyst, Technical Analyst, Technical Business Systems Analyst, Technical BSA, BSA, Systems Engineer, Systems Architect, Framework Analyst will also be considered for this role.