Contact Centre Advisor - Service

Reporting into the Pre Travel Services Team Leader, our Pre Travel Services Advisors play essential roles in supporting our Jet2holidays customers who have queries relating to their holiday before they fly.

Working within a contact centre environment you will be responsible for taking inbound calls and enquiries from customers regarding holiday bookings, travel queries, post-holiday concerns and general customer service. Throughout your daily duties you will also be responsible for handling customer queries and maintaining the internal client database as well as managing your own workload within a high volume environment. You may also get the chance to go on educational trips to some of our most popular resorts to aid you in providing first hand experiences for your customers.

Emailing and posting relevant documentation to customers within our required timescales you will ensure our Jet2holidays customers receive a VIP customer experience at all times.

We are looking for customer focused self starters with recent Contact Centre and customer service experience, preferably gained within the Travel industry. You will be organised, flexible with your working hours and have outstanding attention to detail, with the ability to work as One Team.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!