Application Support

Business Technology Service Operations (BTSO) | Barclays UK

The Application Support Specialist will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the applications, in addition to providing rapid response to incidents and escalated user queries.

Role Purpose

• Technical Support and Maintenance of the Business Service and Applications.
• To maintain a broad, end-to-end technical understanding of one or more components within an application/service, being recognised as the 'go to' person for incidents and adhoc requests.
• Manage and own the successful handover of change into the Production environment.
• To ensure that the technical integrity and quality of the applications/services is maintained across their lifetime, supporting external areas in the development of any technical changes being proposed.

Key Accountabilities

• Takes responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue.
• Plan, coordinate and supervise (where appropriate all activities related to the operations of the Banks production applications related to the individual Product area.
• The delivery of documentation to agreed standards, on time and error free
• Out of hours cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents

Person Specification

Working experience/Application Support using some of the following and technologies:

• InRule, Microsoft Windows Workflow Foundation,SCOM (Microsoft)
• Windows .NET, C#.NET, ASP.NET
• Windows Server, SQL, Oracle, XML/XSLT, JavaScript
• Experience working within an ITIL environment, ITIL Foundation

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 130,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Your Application

To be considered for this role, click on the apply button now.

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.