Senior Operations Manager - West & North Scotland (Highlands & Islands
- Recruiter
- Royal Mail
- Location
- Inverness
- Salary
- Competitive
- Posted
- 15 Aug 2017
- Closes
- 24 Aug 2017
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Job reference number 78403
Senior Operations Manager - West & North Scotland (Highlands & Islands)
From GBP51,500 (dependent on experience) plus GBP4,800 car allowance, full family health care, potential 18% bonus and 27.5 days annual leave
Full time
Permanent
West & North Scotland
In this key role within the Royal Mail's Operations, you'll manage a team of Delivery Office Managers (DOMs) to ensure that the operation, delivering mail to over 29 million addresses in the UK, is running as efficiently as possible.
This role covers the Highlands & Islands including Inverness, Nairn, Stornoway, Kirwall & Portree.
About the role
Reporting to the Delivery Leader, as an operational manager you'll be responsible for the leadership and support of a large group of mixed sized delivery offices (20-30). You'll drive performance improvement through a "light touch" model driven by a vital few scorecard indicators, where full accountability is given to DOMs, with performance interventions only when scorecard performance requires.
You'll create a customer focused culture where Delivery teams are comfortable with total accountability for unit performance and are trusted to deliver both performance and compliance, where all employees understand and perform their role to meet the requirements of the business and the customers in a way that promotes individual accountability. All this whilst driving for continuous improvement through collaborative pipeline and team working.
Working closely alongside trade union representatives, you'll ensure your team understand the commercial and competitive market we are in, whilst creating an environment that inspires people to think logically using data and facts, generating solutions to improve existing conditions and processes; identifying improvement opportunities alongside generating ideas, and driving solution implementation.
About You
It takes more than organisational skills to be a manager. We're looking for individuals with a passion for people. You'll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG or logistics but your ability to motivate, inspire and lead, with a successful commercial track record of leading and developing high performing team, is what we're looking for.
With the ability to understand and analyse a wide range of data, to be able to address and coach a team over a large geographical area on sub optimal performance, you'll have an eye for detail and be confident in efficiently managing resources and budgets - all with a view to ensuring your team is working at its very best. Leading by example to actively protect the safety, health and wellbeing of themselves and others you'll ensure compliance with safety and health legislation and our safety and health standards, by inspiring others' commitment to create a safe working environment, working practices and to support them in improving their wellbeing.
About Us
Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 29 million addresses across the UK.
Our market is changing, but as a FTSE 100 organisation we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
For more information on Royal Mail Group and our Values please click on the link ( ).
Closing Date: Sunday 27th August 2017