Senior Application Engineer
- Recruiter
- Transport for London
- Location
- York
- Salary
- Competitive
- Posted
- 16 Aug 2017
- Closes
- 05 Sep 2017
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
External Job Description
Technology & Data
Senior Application Engineer
Based North Greenwich
Salary - Up to GBP50k plus excellent benefits package
Background
London is a world-class city. One of the premier locations for business, entrepreneurship, culture, leisure. It's a place where people from all over the globe want to live.
By 2030, London's population will hit 10 million. Keeping them, our millions of visitors - and the city in general - moving will ensure the capital maintains its pre-eminent position.
Technology and data will play the pivotal role in our success.
At Transport for London, we're contributing to the ultimate smart city. Using smart tech, network connectivity and Big Data to meet the challenges the future throws at us. Demographics, infrastructure, the environment, cyber security - challenges on an unprecedented scale.
Running the organisation's end-to-end IT service lifecycle, the Technology Service Operations department ensure we get the best services - and the best value. A broad remit ranges from supplier performance, to risk assessment, to licence management and compliance. The team also design service models and deliver both new and changed services. They underpin everything we do.
The Role
The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) support for the Applications running within TfL's environments. This includes business critical services e.g. asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services. The successful candidate will ensure that all services are delivered to the agreed standards, quality and performance.
Out of Hours support, support of weekend or out of hour's maintenance or release activities will be required for certain applications.
Key Skills and Experience
Closing Date for applications: Sunday 3 rd September :59
Additional Information
Please note that you must apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.
If you are shortlisted you will be invited to take part in a face-to-face interview and other assessments.
We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.
What you'll get
TfL offers the following benefits package;
All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
All employees must understand and be committed to Transport for London's Health and Safety Policy statement and the Company's safety priorities and be aware of their contribution to such priorities.
All employees must also be aware of and comply with the current health and safety legislation and other Company requirements that are relevant to their job.
Equality Statement
Transport for London values the diversity which exists in our city, and our aspiration is to reflect this diversity in our workforce. All employees must be aware of and committed to the Equality Policy Statement of Transport for London.
All employees must also be aware of and comply with other Company requirements associated with Equality and Diversity issues relevant to their job.
Crime & Disorder Statement
It is a statutory requirement for all departments in TfL to follow Section 17 of the Crime and Disorder Act 1998.
Technology & Data
Senior Application Engineer
Based North Greenwich
Salary - Up to GBP50k plus excellent benefits package
Background
London is a world-class city. One of the premier locations for business, entrepreneurship, culture, leisure. It's a place where people from all over the globe want to live.
By 2030, London's population will hit 10 million. Keeping them, our millions of visitors - and the city in general - moving will ensure the capital maintains its pre-eminent position.
Technology and data will play the pivotal role in our success.
At Transport for London, we're contributing to the ultimate smart city. Using smart tech, network connectivity and Big Data to meet the challenges the future throws at us. Demographics, infrastructure, the environment, cyber security - challenges on an unprecedented scale.
Running the organisation's end-to-end IT service lifecycle, the Technology Service Operations department ensure we get the best services - and the best value. A broad remit ranges from supplier performance, to risk assessment, to licence management and compliance. The team also design service models and deliver both new and changed services. They underpin everything we do.
The Role
The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) support for the Applications running within TfL's environments. This includes business critical services e.g. asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services. The successful candidate will ensure that all services are delivered to the agreed standards, quality and performance.
Out of Hours support, support of weekend or out of hour's maintenance or release activities will be required for certain applications.
Key Skills and Experience
- Essential: Extensive Industry experience in an Application Support environment
- Working knowledge of ITIL V3 Service Management
- Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services. This would ideally include having worked with at least one of the following applications; Ellipse, Field Reach, Script builder and/or Maximo.
- Strong Unix, Solaris and Database (Oracle/SQL) are essential.
- Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real-Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems.
- Awareness of agile project management methodologies.
- Excellent oral and written communication skills at a business and technical level.
- Highly skilled at solving and communicating complex problems
- Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience.
- Demonstrable experience of working in a complex multi site environment dealing with business applications and real time implementation systems.
- Well developed experience of issues and incident management and working within agreed SLAs.
Closing Date for applications: Sunday 3 rd September :59
Additional Information
Please note that you must apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.
If you are shortlisted you will be invited to take part in a face-to-face interview and other assessments.
We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.
What you'll get
TfL offers the following benefits package;
- Free Travel in London - a free oyster card for you and also for a nominee of your choice (living at the same address)
- 75% reimbursement of National Rail (annual) season ticket purchases, with the option to buy this using an interest free loan from TfL
- Discounted Eurostar travel - from GBP49 return per person
- Annual Pay Review - (Pay for Performance review every April)
- Private Healthcare
- 30 days annual leave plus Bank Holidays
- Final Salary Pension Scheme
All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
All employees must understand and be committed to Transport for London's Health and Safety Policy statement and the Company's safety priorities and be aware of their contribution to such priorities.
All employees must also be aware of and comply with the current health and safety legislation and other Company requirements that are relevant to their job.
Equality Statement
Transport for London values the diversity which exists in our city, and our aspiration is to reflect this diversity in our workforce. All employees must be aware of and committed to the Equality Policy Statement of Transport for London.
All employees must also be aware of and comply with other Company requirements associated with Equality and Diversity issues relevant to their job.
Crime & Disorder Statement
It is a statutory requirement for all departments in TfL to follow Section 17 of the Crime and Disorder Act 1998.