Customer Communications Executive
- Recruiter
- Resource Management
- Location
- Bath
- Salary
- 32000.00 - 37000.00 GBP Annual
- Posted
- 16 Aug 2017
- Closes
- 24 Aug 2017
- Sectors
- Marketing, PR & Advertising
- Contract Type
- Permanent
- Hours
- Full Time
Role: Customer Communications Executive
Salary: GBP32,000-37,000 D.O.E.
Benefits: 9% Bonus at target, Pension, Extra Contribution Awards, PMI after 1 years service, 28 days holiday
Royal London's platform division is a growing, successful business and one of the largest employers in central Bath. Our investment platform is used by financial advisers to manage their clients' money and is marketed under the Ascentric brand. With strong financial backing from the Royal London Group and an unwavering focus on our customers; our platform has grown into an award winning, flexible and transparent service that allows both advisers and investors to view and manage their investment portfolios in one place online. We have enjoyed significant growth every year since launch in 2007 and we now look after over GBP13bn of our customers' investments.
Our business continues to grow rapidly and it's an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth.
We have an exciting permanent opportunity for a Customer Communications Executive to join the
Marketing team in Bath.
The main purpose is to own and manage customer communications through Ascentric's literature and documentation, using a customer centric approach to evolve these channels.
This role will offer an excellent opportunity to take ownership of a crucial element of the customer experience via documentation and drive this area forwards.
Responsibilities:
- Recommend and drive improvements to the customer experience that Ascentric delivers through its customer literature and documentation, championing and shepherding these improvements through the business
- Take ownership for the document control process and system, ensuring customer communications are up to date, compliant and delivering the best customer experience
- Deliver recommendations and solutions to improve the document control process, ensuring a customer centric approach is maintained
- Coordinate and manage the process of amending communications, developing strong relationships with key stakeholders involved
- Take ownership for the marketing input into and approval of customer communications, ensuring they accurately reflect Ascentric's proposition, are on brand and written in the correct tone of voice
- Provide support to a wider range of marketing activities and programmes within the business
Skills, Qualifications & Experience:
- Experience within a financial services or regulated environment, with good understanding of regulatory and compliance processes
- A strong background in marketing and customer communications
- Great ability to see communications through the 'eye' of the customer and understand how these communications will impact the customer
- Excellent stakeholder management skills, with the ability to voice opinions and offer credible solutions and improvements to processes
- Fastidious attention to detail
- A proactive and positive approach to tasks, with excellent organisational skills
- Good copywriting ability
- Willing to get involved in a variety of projects and go above and beyond to support the wider team
To apply, please use the 'Apply Online' link below.
For any further queries regarding the role, please contact Doug Gear on *********************************** or **************
Salary: GBP32,000-37,000 D.O.E.
Benefits: 9% Bonus at target, Pension, Extra Contribution Awards, PMI after 1 years service, 28 days holiday
Royal London's platform division is a growing, successful business and one of the largest employers in central Bath. Our investment platform is used by financial advisers to manage their clients' money and is marketed under the Ascentric brand. With strong financial backing from the Royal London Group and an unwavering focus on our customers; our platform has grown into an award winning, flexible and transparent service that allows both advisers and investors to view and manage their investment portfolios in one place online. We have enjoyed significant growth every year since launch in 2007 and we now look after over GBP13bn of our customers' investments.
Our business continues to grow rapidly and it's an open, honest and dynamic place to work. It's an exciting time to join us as we enter our next phase of growth.
We have an exciting permanent opportunity for a Customer Communications Executive to join the
Marketing team in Bath.
The main purpose is to own and manage customer communications through Ascentric's literature and documentation, using a customer centric approach to evolve these channels.
This role will offer an excellent opportunity to take ownership of a crucial element of the customer experience via documentation and drive this area forwards.
Responsibilities:
- Recommend and drive improvements to the customer experience that Ascentric delivers through its customer literature and documentation, championing and shepherding these improvements through the business
- Take ownership for the document control process and system, ensuring customer communications are up to date, compliant and delivering the best customer experience
- Deliver recommendations and solutions to improve the document control process, ensuring a customer centric approach is maintained
- Coordinate and manage the process of amending communications, developing strong relationships with key stakeholders involved
- Take ownership for the marketing input into and approval of customer communications, ensuring they accurately reflect Ascentric's proposition, are on brand and written in the correct tone of voice
- Provide support to a wider range of marketing activities and programmes within the business
Skills, Qualifications & Experience:
- Experience within a financial services or regulated environment, with good understanding of regulatory and compliance processes
- A strong background in marketing and customer communications
- Great ability to see communications through the 'eye' of the customer and understand how these communications will impact the customer
- Excellent stakeholder management skills, with the ability to voice opinions and offer credible solutions and improvements to processes
- Fastidious attention to detail
- A proactive and positive approach to tasks, with excellent organisational skills
- Good copywriting ability
- Willing to get involved in a variety of projects and go above and beyond to support the wider team
To apply, please use the 'Apply Online' link below.
For any further queries regarding the role, please contact Doug Gear on *********************************** or **************