IP Voice Support Specialist
- Recruiter
- Fintec Recruit Ltd
- Location
- Loughton, Essex, England
- Salary
- £25000 - £30000 per annum
- Posted
- 18 Aug 2017
- Closes
- 15 Sep 2017
- Ref
- FT3139
- Contact
- FINTEC Team
- Contract Type
- Permanent
- Hours
- Full Time
FT3139 - IP Voice Support Specialist
FINTEC recruit is seeking a IP Voice Support Specialist for our Telecom client based in Loughton. This is a permanent position with a salary of £25-30k depending on experience.
Role and Responsibilities:
- Diagnose and resolve issues with customer's hosted telephones/SIP trunks systems
- Troubleshooting problems for first time resolution of issues.
- Liaise directly with channel partners and end customers during new provides
- Provide customer training on site and remotely
- Act as a consultant to customers to get the most out of their online portal and system features
- Provide first and second line support
- Place orders from channel partners and end customers
- Processing of all service orders
- Respond and Resolve Provisioning related queries both Internal and External
- Create knowledge base articles for new issues and solutions discovered
- Liaise with suppliers to escalate issues
Requirements:
- 2 years' + experience working within the telecoms industry
- Experience of Broadsoft and Asterisk platforms
- Ability to cope with high volume of transactions
- Strong communication skills in all forms including written, oral, email, telephone
Please click on apply or send your CV directly to our team and quote Ref: FT3139
FINTEC recruit specialise in Technical, Engineering, Finance, Legal for permanent and contract positions, UK and International.