Customer Service Assistant

Advert Information

Job Title: Customer Service Assistant
Location: Bishops Stortford
Salary Range: 15,375 - 16,123 pa (pro rata for part-time)
Hours: 4.5 hours per week
Contract: Permanent


Job Duties:

The post holder will work as part of a team, to help make the resources of the library and information service available to all customers, including those at a disadvantage. S/he will be required to deliver a high level of customer service by assisting members of the public and providing support for specialist library staff.

Application Details:

AS PART OF YOUR APPLICATION YOU WILL BE REQUIRED TO COMPLETE A FULL SUPPORTING STATEMENT (APPROX A4 SIDE) INCLUDING SPECIFIC EXAMPLES, WHICH DETAILS YOUR SUITABILITY FOR THIS ROLE BASED ON THE REQUIREMENTS IN THE ATTACHED JOB OUTLINE.
IF YOU DO NOT COMPLETE A FULL SUPPORTING STATEMENT, YOUR APPLICATION MAY BE REJECTED.

Closing Date: Sunday 27th August 2017
Interview Date: Monday 4th September 2017

For an informal discussion about the post and timetable details, please contact Wendy Juniper on or Michelle Jolley on

Application Information

To apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.

For Candidate Guidance on How to Apply: Click Here

PLEASE NOTE: All questions marked with a (red) * are mandatory question and must be answered - you will not be able to submit your application until all mandatory questions have been answered .

English Fluency:
Please Note: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

(If Internal vacancy i.e. HCC employees only)
PLEASE NOTE: THIS IS AN INTERNAL VACANCY AND THEREFORE APPLICATIONS FROM HCC/LOCAL AUTHORITY EMPLOYEES ONLY WILL BE CONSIDERED IN THE FIRST INSTANCE.

(If vacancy is Secondment and/or FTC)
PLEASE NOTE: THIS IS A FIXED TERM OR SECONDMENT VACANCY. IF YOU WORK FOR HCC OR ANOTHER LOCAL AUTHORITY AND WOULD LIKE TO BE CONSIDERED AS A SECONDMENT CONTRACT, PLEASE ENSURE YOU COMPLETE THE ATTACHED SECONDMENT FORM AS PART OF YOUR APPLICATION. IF YOU DO NOT, YOUR APPLICATION WILL BE CONSIDERED AS A FIXED TERM CONTRACT.