Assistant Customer Service Supervisor

HCC08694
Assistant Customer Service Supervisor
Watford Central Library
GBP17,772 - GBP19,430pa (pro rata for part time)
Part time - 18.5 hours per week
Permanent

You will have the skills and abilities to support the Library Manager and Customer Services Supervisor to actively supervise the team at Watford library, including staff timetabling, training and development. You will also support the Library Manager with the Performance Management and Development scheme, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly statistical information.

You will also actively engage with the delivery and promotion of all frontline services in the Library and support and deliver outreach activities as required.

Please ensure you are able to work the hours on the attached rota before applying

For an informal discussion about this post please contact Raksha Agheda on

Closing date: 30/8/2017
Interview date: 6/9/2017

To apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.

For Candidate Guidance on How to Apply: Click Here

PLEASE NOTE: All questions marked with a (red) * are mandatory question and must be answered - you will not be able to submit your application until all mandatory questions have been answered .

English Fluency:
Please Note: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.