Team Relationship Manager
- Recruiter
- Barclays
- Location
- Brentwood
- Salary
- Competitive
- Posted
- 15 Aug 2017
- Closes
- 26 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Team Relationship Manager
As a Barclays Team Relationship Manager within Premier, you will be joining one of the fastest growing segments of the bank which has recently experienced a period of expansion. Once established in the role, you will have the opportunity to work with and contribute to both regional and national projects, to help shape the future of Premier Banking. You will have the opportunity to work with a group of talented individuals, building relationships with our interesting and diverse customer base, whilst developing your career.
About us:
Premier United Kingdom (UK) Distribution owns the delivery of the Premier proposition to customers within the UK, through a range of banking services including UK-based Premier telephone banking, online and mobile Banking and direct and field based Relationship Management teams. The Barclays Premier Vision is to be the most respected bank in the UK and our chosen international markets for Premier individuals and clients, helping them move forward with financial confidence.
As Team Relationship Manager, your main responsibilities will involve:
• Responsibility for managing a portfolio of new and existing Premier customers and providing a seamless customer experience in a way that creates a culture of trust
• Welcoming our new Premier customers to the Barclays Premier Banking experience, providing them with excellent customer service from the outset and establishing a solid relationship for the future
• Working pro-actively to ensure your customers feel valued and know they can easily contact you or any member of your regional team
• Acting as a digital expert for your customers, ensuring they have the confidence to use their banking channel of choice
• Work collaboratively with colleagues from other teams, to deliver a great customer experience, creating and providing solutions for our Premier customers that balance their short-term and long-term needs
As a Team Relationship Manager, your skills and qualifications will include:
• A broad understanding of the financial services sector and the local market
• Effective relationship management skills, rapport building skills (including virtual), with the ability to display empathy to others
• Demonstrable knowledge of mortgages, investments, digital and lending
• Strong communication (verbal and written), influencing and decision making skills
• Experience of delivering a differential service to customers, utilising virtual channels such as telephony, skype and web chat
• Experience working in a customer focused environment and delivering an excellent experience to customers
The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
We will consider applications from job share applicants
Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage or click below to apply now.
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.