Client On-Boarding Assistant - Mandarin, Chinese Speaking.
- Recruiter
- Sovereign Recruitment Solutions Ltd
- Location
- London
- Salary
- 22000.00 GBP Annual
- Posted
- 16 Aug 2017
- Closes
- 22 Aug 2017
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Client On-Boarding Assistant - Mandarin, Chinese Speaking.
Profile
An exciting opportunity has arisen as a leading online FX / CFD Brokerage based in the financial City of London are currently expanding their New Accounts Team, and seeing a New Accounts Assistant to support the Mandarin speaking clients.
Job Purpose
To participate in the new account opening facility within the business and to ensure that all accounts are opened in line with legislative requirements and in timely manner.
Roles & Responsibilities
- Assist in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
- Assist in the process of opening corporate accounts in line with account opening procedure;
- Assist in the process of opening IB accounts in line with procedures and deal with any queries;
- Liaise with client services to obtain missing or additional documentation, where necessary doing so in a second language;
- Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required;
- Liaise with the other departments regarding any account queries;
- Provide reports as required regarding new account status; Update Salesforce and Accounts spread sheet for every account;
- Send out welcoming emails to new account clients;
- Deal with any queries from Client Services relating to new accounts;
- Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
- Be fully aware and up to date with FCA regulations regarding account opening and AML requirements;
- Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries;
- Any ad hoc duties as required by the manager and business needs
Qualifications required
- Educated to degree level
Essential skills
- Fluent in Mandarin, Must understand PinYin spelling
- Experience of working in a similar environment
- Have excellent data entry skills
- Excellent attention to detail required
- Ability to work under pressure and to set deadlines
- Excellent customer service skills and telephone manner
Desirable Skills
- Have a knowledge of PEP, Sanctions & AML regulations
- Be aware of FCA regulations
Profile
An exciting opportunity has arisen as a leading online FX / CFD Brokerage based in the financial City of London are currently expanding their New Accounts Team, and seeing a New Accounts Assistant to support the Mandarin speaking clients.
Job Purpose
To participate in the new account opening facility within the business and to ensure that all accounts are opened in line with legislative requirements and in timely manner.
Roles & Responsibilities
- Assist in the process of opening new accounts on a daily basis where new accounts are applied for by prospective clients;
- Assist in the process of opening corporate accounts in line with account opening procedure;
- Assist in the process of opening IB accounts in line with procedures and deal with any queries;
- Liaise with client services to obtain missing or additional documentation, where necessary doing so in a second language;
- Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required;
- Liaise with the other departments regarding any account queries;
- Provide reports as required regarding new account status; Update Salesforce and Accounts spread sheet for every account;
- Send out welcoming emails to new account clients;
- Deal with any queries from Client Services relating to new accounts;
- Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity;
- Be fully aware and up to date with FCA regulations regarding account opening and AML requirements;
- Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries;
- Any ad hoc duties as required by the manager and business needs
Qualifications required
- Educated to degree level
Essential skills
- Fluent in Mandarin, Must understand PinYin spelling
- Experience of working in a similar environment
- Have excellent data entry skills
- Excellent attention to detail required
- Ability to work under pressure and to set deadlines
- Excellent customer service skills and telephone manner
Desirable Skills
- Have a knowledge of PEP, Sanctions & AML regulations
- Be aware of FCA regulations