Customer Service Advisor
- Recruiter
- Search Consultancy
- Location
- Skelmersdale
- Salary
- 15000.00 GBP Annual
- Posted
- 15 Aug 2017
- Closes
- 17 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Inbound Customer Service - 100% Inbound
Job Type: Temp to Perm
Industry: Call Centre and Customer Services
Location: Skelmersdale, England
Salary: GBP15,000 - GBP18,000
Start Date: August, September, October 2017
We are currently looking for Customer Service Advisor to work within a busy Call centre environment based in Skelmersdale.
We are looking for individuals, with great attention to detail and excellent communication skills, who want to work in a fast paced environment.
The call centre boasts state of the art systems, a kitchen with free refreshments, and constant incentives! If you would like to work for a great company who value their employees then apply today!
Hours of work:
Monday - Sunday
Fully flexible from 6am - 10pm - rotating shifts
You will receive you rota in advance
Benefits:
* Free parking available on site
* Subsidised canteen
* Fantastic social environment
* Newly refurbished building - state of the art call centre
* Dedicated training suites
The Job:
* To deal with individual customer's accounts, inbound telephone enquiries and requests in an effective manner
* Interact with customers through a range of channels (telephone, paper mail, email and other internet channels) and will act as the face of our Brand
* You will be taking calls from customers; you will apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome
* Sending correspondence out to customers
* You must be able to understand and assess customer enquiries
* Direct customers to the correct channels
* Training will be given, previous call centre experience an advantage
Requirements:
* Excellent Computer Skills
* Strong communication skills
* Have a strong understanding of investigations and decision making
* Be a high-performing individual with proven experience of working with other
* Colleagues, to achieve and meet the company's objectives
Offers are subject to a Criminal record check and a Credit check.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.