Client Support Executive / Credit Controller - Contact Centre

Job title: Customer Service/ Credit Controller

Location: Leeds

Salary: £18,000 - £22,000

Closing date for applications: Friday 8th September 2017

The company is the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. As a privately-owned business, they understand the challenges and demands of running and growing a business.

Purpose of the role:

• To ensure the security and profitability of the company through efficient and effective credit control of a portfolio of clients.
• To establish and maintain a professional and efficient relationship with their allocated portfolio of clients.
• To provide excellent standards of customer service.
• To ensure that security is maintained at all times within the systems operated by the company.

Key Responsibilities and Accountabilities:

• To manage, and be responsible for, his/her own case-load of files on a daily basis, contacting customers by both telephone, letter and email.
• To be a strong team player who proactively provides support across teams.
• To report problem cases to the Collections Manager.
• To ensure the profitability of Bibby through efficient and effective credit control of a portfolio of debtors.
• To establish and maintain a professional and efficient relationship with their allocated portfolio of debtors.
• To provide excellent standards of customer service.
• To ensure that all relevant legislation and procedures are adhered to and complied with, including Data Protection, Consumer Credit Act and the Financial Conduct Authority.
• To ensure that security is maintained at all times within the systems operated by the company.
• To ensure that the application of the strict Provisioning policy in all cases across a portfolio of debtors through efficient and effective Credit Control.
• Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Requirements for the role:

Essential knowledge and experience:

• Experience in a collections environment, particularly collecting on Business to Business lending.
• Experience of working within the Financial Services Sector.
• Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email, and in written communication.
• Manage credit control of debtor portfolio whilst providing a high level of customer service + protecting Bibby's interests at all times.
• Listen and interpret information - Good listening skills, understand how and when to action information, to the appropriate person.
• Excellent customer service.
• Attention to detail

Desirable knowledge/experience:

• Understanding of FCA legislation and Treating Customers fairly.
• Experience of working within the Asset Finance Sector.
• Relevant industry qualification to aid with credit control and customer services.

So…

Are you ready for your next ambitious challenge?

If so, we look forward to hearing from you!

To be considered to this role, candidates will need to complete the company's application portal. Candidates who don't do this will NOT be considered for the role. To do so, please click the APPLY button and CHECK YOUR EMAILS for the link to the application portal.

Candidates with experience of; Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Call Centre Advisor, Inbound Customer Services Executive, Inbound Call Centre Support, Payment Processing, Accounts Receivable, Credit Control, Credit Controller, Finance Clerk, Finance Administrator, Finance Supervisor, Accounts Assistant, Accounts Officer, Finance Officer, Finance Controller, Financial Controller, Financial Supervisor, Accounts Supervisor will be considered for this role.