1st/2nd Line Technical Support Engineer /IT Support Technician

Job Title: Technical Support Engineer

Location: Watford

Salary: Competitive

JOB ROLE:

The Company is a rapidly growing MSP tech firm offering an extensive range of IT solutions and consultancy to businesses internationally. Specialising in cloud hosted services supported by Citrix, their people possess in depth knowledge of the IT software and hardware they support and the services they offer. They are now looking to recruit experienced IT professionals to provide outstanding quality customer service, technical expertise and knowledge to their expanding customer base.

RESPONSIBILITIES WILL INCLUDE:

• Providing 1st and 2nd Line IT Technical Support through various channels
• Communicating with a variety of people on a daily basis fixing complex problems across a range of varied systems
• Diagnosing and troubleshooting hardware, network and software issues.
• Recording and logging all calls received and work undertaken
• Monitoring remote back-up systems
• Updating technical documentation
• Provide on-site assistance as required.

KEY SKILLS AND MUST HAVE REQUIREMENTS:

• Knowledge of Windows XP/7/8 and MS Office
• Active Directory user administration
• Understanding and troubleshooting of basic network solutions
• Previous 2nd Line IT support experience ideally within a similar environment.
• Knowledge of Citrix would be advantageous

Successful candidates will possess:

• A real passion for IT
• The ability to deliver high levels of customer service at all times and a willingness to do whatever is required to achieve this
• Self-motivation with strong problem solving skills
• The ability to work pro-actively on their own initiative and prioritise their work
• Excellent team working skills to become an integral part of the Company team
• Strong, confident communication skills and be able to deal with both non-technical and technical audiences equally well.

Based in modern offices in central Watford, the company offers a competitive salary and benefits package including healthcare and life insurance plus they work in an open plan environment and have a relaxation/break area with pool table, air hockey, table tennis and playstation.

NB Only candidates who live within 30 minutes daily commute of Watford, Hertfordshire, will be considered and responded to accordingly for this vacancy.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Windows XP, Windows 7, Windows 8 will also be considered for this role.