Administrator

Administrator

Salary: GBP17,000 per annum plus bonus of up to GBP350 per month

Hours: Monday to Friday 9am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm rota basis

Location: Cardiff

Do you have experience in administration? Do you have a good eye for detail and good accuracy skills? Are you passionate about delivering excellent customer service and looking to develop your skills in a market leading motor finance company?

Based in the heart of the Cardiff City Centre, in our state of the art brand new building, we are looking for a passionate individual to providing a professional service to our funded motor dealers.

As a MotoNovian you can enjoy a fantastic benefits package ranging from a first rate pension scheme, discount shopping, additional perks such as extra days off for your birthday, Christmas shopping days and so much more in between.

If you think we'd be a great match for you, please apply now!

Please note that candidates must successfully complete a credit check prior to attending an interview.

We are committed to the achievement of equal opportunities.

Thank you for your interest in MotoNovo Finance. We endeavour to respond to all applicants however due to the volume of CV's received if you do not receive a response within two weeks please treat your application as unsuccessful on this occasion.

For more detail regarding this opportunity, please read on.

Job Summary:

Proactively promote MotoNovo Finance products and services, manage all incoming calls and related administration tasks in a professional manner. Liaise with all necessary departments to provide assistance to dealers, brokers and account managers in order to deliver a reliable and efficient service.

Ensure dealer and broker applications for business facilities are processed, reviewed, vetted and set up in accordance with Company Policy.

1.Maintain all systems-based records in an accurate and timely manner, e.g. undertake the administration of dealer incentive schemes duties, predominantly Dealer Hub and MotorV8, issuing documentation and the setting up and maintenance of records

2.Maintain all dealer records in an accurate and timely manner ensuring data integrity is maintained at all times

3.Undertake the administration and payment of dealer incentives, e.g. commissions, revenue share and distribution support.

4.Provide excellent customer service to dealers and brokers

5.Assist with queries from Account Managers in relation to products, systems, quotes and dealer set-up's

6.Undertake the setting up and on-going maintenance of new and existing dealers including business and director/proprietor searches, reporting exceptional matters to line management.

7.Working the CDC queues to avoid potential dual interest/discrepancies/levy charges appropriately

8.Conduct formal reviews of dealer FCA Licenses, ensuring all dealers are compliant and correctly licensed, reporting all anomalies.

Selection Criteria

Essential

Education/Training

Educated to GCSE level or equivalent

Experience

• Experience in a customer service/support role in financial services environment

Skills/Knowledge

• Good written and verbal communication skills
• Confident communicator
• Able to demonstrate sound numerical skills and literacy
• Determined individual with a desire to succeed
• Negotiation skills
• Able to remain calm under pressure and deliver results
• Uses own initiative, resourceful, self-motivated and enthusiastic
• Attention to detail
• Able to follow procedure and work within a regulated environment
• Team player
• Good IT skills in Microsoft Office

Desirable

• Previous motor finance industry experience
• Knowledge of Consumer Credit Act and FSA