Operations Manager

PCS is in the process of merging its Legal and Personal Case Unit and Membership department, to form a Members Support Centre based over two sites; London and Birmingham. The Centre will be the main point of contact for PCS members and representatives seeking advice and guidance. PCS is now looking to recruit effective and enthusiastic people with experience of working in a busy administrative function in the Members Support Centre based in Birmingham.

Operations Manager - Members Support Centre

• Band 3 Regional
• Salary: £32,688 p.a. rising to £36,264 p.a.
• Based in PCS Birmingham
• Reference 1217

Responsible for the progressive management of the high level workflow through the department, you will ensure the day-to-day smooth running of administrative and process systems.

You will be expected to fully utilise the appraisal and development review process, together with a wide range of people management skills to facilitate a high standard of work delivery across the department, a high standard of service to members and to ensure the ongoing personal development of the staff team. There will be a requirement to manage projects and effectively prioritise workloads, ensuring changing priorities are responded to accordingly and routine volume work is progressed. In conjunction with the line manager, you will be responsible for the continuous improvement and development of work in this key area of PCS work. You may be required to attend the London office on occasion.

Applicants for this post will have the ability to work independently, use their initiative, have excellent interpersonal skills and an understanding of, and commitment to, trade unions. Excellent oral and written communication skills are essential, as is a good standard of IT skills and accuracy.

Closing date: Midday on Tuesday 5 September 2017.
Applications must be received by the closing date and time specified

Interview date: Tuesday 10, Wednesday 11 and Thursday 12 October 2017.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Only PCS application forms will be considered.
• PCS offers a generous range of benefits, including assistance with childcare, extensive family-friendly schemes, generous annual leave entitlement and pension scheme.
• Post can be considered on a full-time, part-time or job share basis.

For more information and an application form, visit our website by the “Apply” button on this page. 

PCS is working towards equal opportunities and is positive about disabled people.