Customer Service Advisor Teeside
- Recruiter
- Cordant Group
- Location
- Durham
- Salary
- Competitive
- Posted
- 15 Aug 2017
- Closes
- 17 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our Client are a large banking organisation and have some very exciting permanent opportunities based in the Teeside area.
The position of Customer Service Advisor at the bank is pivotal to showing the core family values of the company, helping customers who are in the process obtaining a mortgage or a secured loan.
Role:
taking inbound calls from customers relating to queries regarding mortgages and personal loans
using multiple systems to resolve the customers issue/solve problem
6 weeks initial classroom training
Opportunities to progress to coach, mentor or Team Leader.
Will eventually have 2 specialist knowledge areas (eg. loans and mortgages)
* Flexible working you will be required to work shifts (start times ranging between 8am and 10am)
Salary: GBP15,438 pa with an extremely rewarding pay progression scheme plus a typical 7% annual bonus
Employee benefits;
Contributory pension scheme
Life assurance
Discounts on various financial products and a wide range of high street retailers
Hours of work: Full time 35 hours a week between 8am 8pm Monday to Saturday
As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mindset and be a confident communicator. You may not have worked in a contact centre environment before but if you have the right attitude our bespoke training, along with ongoing coaching and development will make sure youre well prepared to be the best.
Are you a confident communicator
Are you customer focused
Do you have any CCJ
Do you have any unspent convictions
Are you able to work the shift pattern stated in the advert
CPCC
Cordant is acting as an Employment Agency in relation to this vacancy. Advertised through Zoek fb63c2e8b4b0445ab49c420e43c81f1d0
The position of Customer Service Advisor at the bank is pivotal to showing the core family values of the company, helping customers who are in the process obtaining a mortgage or a secured loan.
Role:
taking inbound calls from customers relating to queries regarding mortgages and personal loans
using multiple systems to resolve the customers issue/solve problem
6 weeks initial classroom training
Opportunities to progress to coach, mentor or Team Leader.
Will eventually have 2 specialist knowledge areas (eg. loans and mortgages)
* Flexible working you will be required to work shifts (start times ranging between 8am and 10am)
Salary: GBP15,438 pa with an extremely rewarding pay progression scheme plus a typical 7% annual bonus
Employee benefits;
Contributory pension scheme
Life assurance
Discounts on various financial products and a wide range of high street retailers
Hours of work: Full time 35 hours a week between 8am 8pm Monday to Saturday
As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mindset and be a confident communicator. You may not have worked in a contact centre environment before but if you have the right attitude our bespoke training, along with ongoing coaching and development will make sure youre well prepared to be the best.
Are you a confident communicator
Are you customer focused
Do you have any CCJ
Do you have any unspent convictions
Are you able to work the shift pattern stated in the advert
CPCC
Cordant is acting as an Employment Agency in relation to this vacancy. Advertised through Zoek fb63c2e8b4b0445ab49c420e43c81f1d0