Operational Change Manager - Essex
- Recruiter
- BCT Resourcing
- Location
- Chelmsford, Essex
- Salary
- £55,000 - £63,000 per annum
- Posted
- 14 Aug 2017
- Closes
- 11 Sep 2017
- Ref
- 1452845
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Position : Operational Change and Release Manager
Location: Essex
Salary: £55000 - £63000 per annum
This role is to ensure that appropriate controls and impact assessment are carried out to ensure that IT operational change and IT release are successfully deployed in to live operation.
IT Operational Change Management is the process responsible for controlling the lifecycle of all Changes to a defined baseline service asset and configuration items. The primary objective of Operational Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
The role of IT Release Management is to take a holistic view of IT Operational Change to a Business and/or IT service and ensure that all aspects of a release both technical and non-technical are considered together.
Dimensions
Coordinate and conduct meetings with Change Advisory Board (CAB) to discuss higher risk changes
Authorise and approve minor/low operational change requests
Authority to implement or reject a change
Ensures that all the activities designed to implement the change are as per the standards.
Prepare CAB Agenda details all RFC's being presented.
Collates and manages the Forward Schedule of Change and identify clashes between proposed RFC requests. This will need to be communicated across the change portfolio, working with project managers, IT Towers and ensure this is communicated across the business. Manage risks and resolves issues that affect the release scope, schedule and quality.
Measure and monitor progress to ensure application releases contain the expected components and have met the required quality threshold. Manage relationships and coordinate work between different teams.
Review deployment run books and implementation plans in conjunction with the delivery teams.
Communicate change details and schedules to the Business as required.
Negotiate, plan and manage all operational change activities.
Continually work towards making improvements in the operational change management process.
Support the review, tooling and delivery of approved releases
Specific ownership of the regular release schedule (currently quarterly) and ensuring that all components of the release are marshalled together and are appropriately tested and co-ordinated to ensure a successful integrated release.
Ensure that testing design for the release is defined and appropriate, working with the testing team.
Work with the Environment Manager to ensure appropriate release environments are available.
Forward plan the release windows across the change portfolio, working with project managers, and ensure this is communicated across Amlin. Manage risks and resolves issues that affect the release scope, schedule and quality.
Measure and monitor progress to ensure application releases contain the expected components and have met the required quality threshold. Coordinate release content and effort.
Manage relationships and coordinate work between different teams.
Conduct release readiness reviews, deployment milestone reviews and Business Go/No Go reviews
Produce deployment run books and implementation plans in conjunction with the delivery teams.
Communicate release details and schedules to the Business as required.
Negotiate, plan and manage all deployment activities.
Continually work towards making improvements in the release process.
Lead and coordinate the Go Live activities.
Participate in CAB meetings to discuss release scope and/or issues.
Manage a release repository and manage key information for build and release procedures, and dependencies.
The Operating Environment and Context of the Job
The role reports to the Service Transition Manager and forms part of the IT Run function within client Service Delivery. The role is global in nature, supporting the deployment of simple and complex releases across all of the business.
Key Competencies:
In each category, the key 5-6 competencies held by the typical, fully effective job holder.
Generic Job Specific Experienced IT Operational Change and Release Manager Has broad IT experience with specific knowledge on Operational Change and Release Management. Operational Best Practice Holder of ITIL Foundation Certification Hands on A doer as well as a thinker. Can create detailed output under pressure. Excellent communication skills Communicates well at all levels. Status reports are clear, accurate and concise Excellent relationship building skills Gaining business and IT buy in. Works well with project teams and 3rd party suppliers String analysis skills Can define and manage the scope to ensure a coherent release Ability to measure Risk and Impact in relation to operational standards. Delivery track record Has experience in configuration management and deployment process designs Results and delivery focussed Structured, reliable and completes what they start.
Key Interfaces:
CIO, Heads of IT Functions (Infrastructure, Development Operations and Service Delivery), Programme and Project teams, management and stakeholders, Business users, IT Service Owners, External vendors
Location: Essex
Salary: £55000 - £63000 per annum
This role is to ensure that appropriate controls and impact assessment are carried out to ensure that IT operational change and IT release are successfully deployed in to live operation.
IT Operational Change Management is the process responsible for controlling the lifecycle of all Changes to a defined baseline service asset and configuration items. The primary objective of Operational Change Management is to enable beneficial Changes to be made, with minimum disruption to IT Services.
The role of IT Release Management is to take a holistic view of IT Operational Change to a Business and/or IT service and ensure that all aspects of a release both technical and non-technical are considered together.
Dimensions
Coordinate and conduct meetings with Change Advisory Board (CAB) to discuss higher risk changes
Authorise and approve minor/low operational change requests
Authority to implement or reject a change
Ensures that all the activities designed to implement the change are as per the standards.
Prepare CAB Agenda details all RFC's being presented.
Collates and manages the Forward Schedule of Change and identify clashes between proposed RFC requests. This will need to be communicated across the change portfolio, working with project managers, IT Towers and ensure this is communicated across the business. Manage risks and resolves issues that affect the release scope, schedule and quality.
Measure and monitor progress to ensure application releases contain the expected components and have met the required quality threshold. Manage relationships and coordinate work between different teams.
Review deployment run books and implementation plans in conjunction with the delivery teams.
Communicate change details and schedules to the Business as required.
Negotiate, plan and manage all operational change activities.
Continually work towards making improvements in the operational change management process.
Support the review, tooling and delivery of approved releases
Specific ownership of the regular release schedule (currently quarterly) and ensuring that all components of the release are marshalled together and are appropriately tested and co-ordinated to ensure a successful integrated release.
Ensure that testing design for the release is defined and appropriate, working with the testing team.
Work with the Environment Manager to ensure appropriate release environments are available.
Forward plan the release windows across the change portfolio, working with project managers, and ensure this is communicated across Amlin. Manage risks and resolves issues that affect the release scope, schedule and quality.
Measure and monitor progress to ensure application releases contain the expected components and have met the required quality threshold. Coordinate release content and effort.
Manage relationships and coordinate work between different teams.
Conduct release readiness reviews, deployment milestone reviews and Business Go/No Go reviews
Produce deployment run books and implementation plans in conjunction with the delivery teams.
Communicate release details and schedules to the Business as required.
Negotiate, plan and manage all deployment activities.
Continually work towards making improvements in the release process.
Lead and coordinate the Go Live activities.
Participate in CAB meetings to discuss release scope and/or issues.
Manage a release repository and manage key information for build and release procedures, and dependencies.
The Operating Environment and Context of the Job
The role reports to the Service Transition Manager and forms part of the IT Run function within client Service Delivery. The role is global in nature, supporting the deployment of simple and complex releases across all of the business.
Key Competencies:
In each category, the key 5-6 competencies held by the typical, fully effective job holder.
Generic Job Specific Experienced IT Operational Change and Release Manager Has broad IT experience with specific knowledge on Operational Change and Release Management. Operational Best Practice Holder of ITIL Foundation Certification Hands on A doer as well as a thinker. Can create detailed output under pressure. Excellent communication skills Communicates well at all levels. Status reports are clear, accurate and concise Excellent relationship building skills Gaining business and IT buy in. Works well with project teams and 3rd party suppliers String analysis skills Can define and manage the scope to ensure a coherent release Ability to measure Risk and Impact in relation to operational standards. Delivery track record Has experience in configuration management and deployment process designs Results and delivery focussed Structured, reliable and completes what they start.
Key Interfaces:
CIO, Heads of IT Functions (Infrastructure, Development Operations and Service Delivery), Programme and Project teams, management and stakeholders, Business users, IT Service Owners, External vendors