Technical Support Officer
We are looking for an experienced, qualified Technical Support Officer for a worldwide company with a growing base here in Telford. The company supplies products into a wide variety of sectors, including Automotive, Military and Aerospace, Offshore Oil and Gas, Chemical and Pharmaceutical, Nuclear, Motorsport and Electronic Cooling.
Currently experiencing sales growth of 15% per annum, they are looking for the ideal candidate to provide technical support for both incoming customer enquiries and requests from field based Senior Sales Engineers, liaising with production units and market specialists outside the UK. Working within a small team to maintain the technical library, manage customer quality and none disclosure requests. .
Full training will be provide for the specific range of products
We are interested in individuals who can interpret customer requirements and convert them into solutions. Candidate will also be able to demonstrate the ability to provide technical support both internally and directly on the phone to customers.
Although this is an office based position there may also be a requirement to travel with a sales engineer to provide support directly at the customers’ premises.
Candidates will have an HNC Minimum qualification within an engineering discipline with a minimum of 3-5 years employment experience. The candidate will be working within an engineering/manufacturing environment and will be able to demonstrate technical competence in a mechanical engineering discipline.