Customer Support Advisor

Pescado has an exciting opportunity for a Customer Support Advisor to join the team based in Ewloe, Cheshire. You will be on a full time permanent basis with a competitive salary of £16,000 - £19,000 per annum dependent on experience.

Pescado is a dynamic, growing technology based company offering a wide range of business solutions including mobile, hosted telephony, connectivity and IT services.

We have recently celebrated 10 fantastic years as a company, moving into a modern, bespoke building based on Lakeside Business Park in Ewloe, North Wales.

Working in partnership with all the major networks and providers, Pescado is an award-winning sales based business, working hard to achieve accolades such as Vodafone Platinum Partner. 

We are privileged to take care of thousands of diverse business customers across a wide range of industries.  For us customer care is personal, it’s what makes us different.  The support we provide to businesses is critical to ensure their technology allows their business to not only function but to flourish.

What you will be doing as our Customer Support Advisor

Our Customer Support Advisers are vital in providing advice, information and quick resolution to our customers focusing on mobile phones.  You will work within a small team of advisers on the phone, taking calls and ensuring our customers feel they are a priority, are well taken care of and are frequently communicated to until their questions are answered or their issues resolved. 

What we’re looking for in our Customer Support Advisor

- Experience working in a customer service team, ideally over the telephone

- Take a huge amount of pride and enjoyment in delighting customers

- Enjoy working as part of a small team

- Be able to demonstrate a friendly and professional approach with customers

- An organised way of working to ensure that work is completed to deadline

- Favour working in an entrepreneurial working environment rather than a large corporate style operation

Benefits of becoming our Customer Support Advisor

A competitive salary; you will form part of the company’s auto enrolment pension scheme, and will enjoy free parking.

The opportunity to work in a business which is fast paced and where you can genuinely influence and make a difference.

If you feel you are the right candidate for the role as our Customer Support Advisor then please click ‘apply’ now! We’d love to hear from you!