Sales Administrator

This company is a well established national training provider, graded a Level 1 (highest grade) by the BIIAB Awarding Body, delivering compliance, hospitality and licensing courses throughout England, Wales and Scotland and providing licensing application support and advice. Their training is delivered by the very best, award winning trainers in the industry.

They are looking for an experienced Sales administrator to join their sales team and help them to achieve their goals. You will serve as a point of contact for customers with queries about products, orders and bookings and provide support for sales representatives.

The role requires you to act as a liaison, provide product/services information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

The ideal candidate is goal-oriented, able to work in a constantly busy environment and has a deep knowledge of customer service best practices. If you have exceptional organisational skills and draw energy from being part of a small team, they would like to meet you.

Ultimately, you should be able to contribute to a high standard of customer service and work as part of a team to achieve sales targets.

Responsibilities

Include:
- Managing incoming calls and online customer enquiries
- Generating new sales leads and opportunities
- Identifying and assessing customers' needs to achieve satisfaction
- Processing online and phone sales
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep accurate and detailed records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

Essential Requirements
- Proven customer support experience or experience as a client service representative
- Strong telephone call handling skills and active listening, along with dispute resolution
- Familiarity with CRM systems and practices
- Customer focussed orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time and workload effectively
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Proficient and practiced in MS Office Applications (Excel, Word, Powerpoint)
- A team player with a high level of dedication

They have a strong team ethic and regularly enjoy team nights out!