HR Advisor - EY Help Specialist

This is a fantastic opportunity to join EY's UK Talent Shared Services (TSS),

The Opportunity:

This is an exciting opportunity to provide high quality HR advice and guidance to the EY counsellor population

Your Key Responsibilities:

Provide high quality advice and guidance on a wide range of HR queries directed to EY Help HR including performance management, stress management, absence management, grievance management, conduct issues and disability adjustments.

Skills and Attributes for Success:

• Provide first line telephone support for the Counsellor Advice Team and second level telephone support to the EY Help Generalist HR Team during peak periods.
• Escalate complex queries to the EY Help HR Manager, Regional HR or Employee Relations team. Build and maintain recognised levels of 'excellent' customer service
• Maintain own continuous professional development to ensure advice given follows current employment law principles
• Ensure compliance with the Data Protection Act at all times
• Contribute to UK TSS, CBS and wider HR projects and initiatives
• Take responsibility for keeping abreast of HR policy and process developments
• Give clear interpretation of HR policy to employees and line management on a wide-range of subjects
• Make decisions and apply commercial judgement in dealing with employee relations issues eg poor performance, absence management etc.
• Case management of issues relating to under performance, conduct, absence and stress
• Appropriately guide employees and line management through the HR Intranet and coach them through the process to allow them to answer their query
• Record details of incoming calls in a timely and accurate manner and tracking through to closure/client resolution
• Accurate and Real Time tracking of case details including MI, key dates and milestones
• Produce service line MI, and EY Help HR MI
• Manage Regional HR service line relationships and monthly conference calls
• Review employee relations policy correspondence on behalf of the EY counsellor where required.
• Maintain up to date process, contact and policy documentation within EY Help HR systems and files
• Ensure own comprehensive knowledge of the HR Intranet and share best practice with colleagues
• Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure

To Qualify for the Role you must have:

• Minimum two years' HR generalist professional experience (ideally gained in large corporate organisation) with good knowledge of employment law and HR processes. Experience of case management is essential
• Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
• Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships

Ideally, you'll also have:

• Knowledge of operational HR systems
• Degree level or equivalent
• CIPD or studying towards would be preferable

About EY:

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.