Accommodation Co-ordinator

Accommodation Co-ordinator

Would you like to work for an Award Winning Inbound Contact Centre with people who are enthusiastic about providing the best customer service?

Would you like to work for the largest group of independently owned and managed hotels in the world?

Do you want to work in a fun environment where you won’t be just a cog in the machine for a company who is committed to being a great place to work? Where there are career and learning opportunities and the ability to develop a career?

Do you have experience of providing excellent customer service and genuinely enjoy helping people?

Are you confident with lots of personality?

If so, then we have a fantastic opportunity for you.  

Interchange & Consort Hotels incorporates two high profile organisations:

- Best Western Great Britain "Hotels with Personality" - the largest group of independently owned and managed hotels in the World

- Beacon - a specialist provider of purchasing, consultancy and advisory services to over 2,000 customers in the hospitality, leisure and healthcare industries

As our Accommodation Co-ordinator you will ensure that all reservations contacts are dealt with promptly, professionally, efficiently and accurately, to ensure complete customer satisfaction and to ensure that all targets both departmentally and individually are achieved and whenever possible, exceeded.

Your aim will be to ensure that all calls to the Reservations Team are dealt with promptly, professionally and accurately ensuring complete customer satisfaction and great customer retention.  You will be a team player with excellent communication skills and a natural rapport builder able to build good relationships.  You will also have great attention to detail and a good understanding of email and Outlook.

Essential skills:

- First class communication skills both verbal and in written form

- Strong negotiation skills

- Good Listening skills