Customer Service Advisor

Responsibilities of the Customer Service Advisor:

• To answer and process calls in a professional, consistent, and responsive manner
• To develop positive relationships, to provide a positive call experience for each customer
• To conduct transactions accurately
• Makes customers feel like individuals, pro-actively keeping them updated on situations that affect them

• To achieve minimum standards in quality monitoring assessments
• To assist is achieving the Contact Centre target of number of calls answered within the set timescale

Skills required of the Customer Service Advisor:

• Listens carefully to customers on all occasions
• Effectively diffuses conflict situations, placating difficult customers
• Anticipates problems and issues before they become visible to the customer
• Works well with other team members
• Shows consideration for others in the team
• Understands team goals and own goals in relation to the team

• Speaks confidently and unhesitatingly
• Need to be able to explain information using clear simple language
• Computer literacy & keyboard skills

Salary & Benefits of the Customer Service Advisor:

This Customer Service Advisor position pays GBP16,000 per annum

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.